Encanto Classifieds Website

Revenue Assurance Analyst | Fraud Prevention

Description: * Bachelor's degree in Business Administration, Accounting, Economics, Engineering, Statistics, Mathematics, Information Technology, or related fields; * Experience in financial control, auditing, billing, or revenue assurance; * Knowledge of the revenue lifecycle: from service delivery to billing/collection; * Familiarity with fraud, compliance, and internal controls; * Advanced Excel (Pivot Tables, Power Query, Macros, etc.); * SQL for database queries; * BI/Analytics tools (Power BI, Tableau, Qlik, Looker); * Knowledge of ERP systems (SAP, Oracle, TOTVS, etc.) and billing systems; * Ability to reconcile data across systems (ERP, CRM, Billing, BI); * Intermediate/advanced English. The following will be considered advantageous: * Postgraduate degree or MBA in Finance, Controllership, Auditing, Data Analytics, or Telecommunications Management; * Experience in telecommunications, IT, fintechs, utilities, or recurring-service companies; * Familiarity with data analysis programming languages; * Alignment with Brisanet Group’s organizational identity; * Preparing reports, forms, or spreadsheets as requested; * Proposing improvements to departmental routines and processes; * Populating departmental KPIs; * Actively participating in organizational meetings and commitments when requested; * Providing support to employees on matters related to the department; * Analyzing and proposing improvements to operational routines, aiming to optimize departmental operations; * Using individual and collective safety equipment when required; * Performing other duties related to the position, as needed by the department and directed by leadership; * Monitoring and analyzing the entire revenue cycle (activation, rating, billing, collection, and accounting), identifying deviations, risks, and improvement opportunities; * Mapping processes and workflows across related departments (Commercial, Finance, IT, Operations, Regulatory) to ensure data compliance and integrity; * Developing and applying reverse-engineering methodologies to investigate systemic or operational failures; * Preparing executive reports and analytical dashboards for tracking revenue assurance KPIs; * Leading automation projects for controls and system integrations to improve operational efficiency; * Participating in defining business rules, consistency testing, and validation of billing and CRM systems; * Conducting financial impact analyses and formulating recommendations to mitigate losses; * Verifying that all services delivered are correctly billed; * Identifying deviations, losses, or failures affecting revenue; * Checking consistency of registration, contract, and billing data; * Mapping revenue leakage points such as rating errors, system integration failures, improper exemptions, among others; * Creating reports on potential and actual financial losses to support leadership decision-making; * Supporting prioritization of corrections with technical and business areas; * Implementing controls to reduce risks of internal and external fraud; * Assisting in defining monitoring rules within systems; * Investigating billing anomalies or atypical customer behavior; * Supporting internal and external audits; * Supporting improvements to billing systems, ERPs, CRMs, and network platforms; * Documenting revenue assurance processes; * Suggesting preventive automations and controls. 2512180202551924734

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Customer Service Operator | Cic / LIBRAS64852319039619121

Indeed

Customer Service Operator | Cic / LIBRAS

Description: * Completed high school; * Proficiency in LIBRAS (Brazilian Sign Language); * Sales and customer service techniques; * Customer negotiation and retention techniques, including prospecting; * Knowledge of MS Office Suite (Word, Excel, PowerPoint); * Proficiency with formulas to facilitate spreadsheet filling and analysis; * Data analysis and manipulation, resulting in actionable information. The following will be considered advantageous: * Six months of experience in the field; * Basic knowledge of the Brazilian Consumer Protection Code; * Alignment with Brisanet Group’s organizational identity; * Preparation of reports, forms, or spreadsheets as requested; * Updating area performance indicators when required; * Active participation in organizational meetings and commitments, as requested; * Use of individual and collective safety equipment, when required; * Execution of additional duties related to the position, according to departmental needs and leadership direction; * Provision of virtual customer support via chat to resolve inquiries regarding products and/or services offered; * Guidance on financial matters, payment due dates, negotiations, and similar topics; * Guidance on service orders; * Customer service and support via video calls using Brazilian Sign Language (LIBRAS); * Receiving and providing support services to customers; * Promotion and sales of services, including follow-up on stalled sales; * Working with customers whose status is closed. 2512190202551927088

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Customer Service Operator I64852319087107122

Indeed

Customer Service Operator I

Description: SAC * High school diploma; * Sales and customer service techniques, negotiation and customer prospecting/retention techniques, as well as knowledge of Google tools (Sheets, Docs); typing and grammar proficiency. SUPPORT * High school diploma; * Basic computer literacy and fundamental knowledge of computer networks; * Oral and verbal communication skills. COLLECTION * High school diploma; * Basic computer literacy and mathematics; * Collection techniques. RETENTION/REVENUE GENERATION * High school diploma; * Basic computer literacy and mathematics. The following will be considered advantageous: SAC * Six months’ experience in the field; * Familiarity with the Consumer Protection Code. SUPPORT * Knowledge of Google tools (Sheets, Docs); * Familiarity with the Consumer Protection Code and customer service techniques; * Cisco and MikroTik certifications. COLLECTION * Flexible availability for shifts; * Experience in telemarketing operations; * Customer service techniques. RETENTION/REVENUE GENERATION * Six months’ experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs); * Embodying the organizational identity of Brisanet Group; * Preparing reports, forms, or spreadsheets as requested; * Updating area performance indicators when required; * Actively participating in organizational meetings and commitments when requested; * Using individual and collective safety equipment when required; * Performing other duties related to the position, according to departmental needs and leadership direction; SAC * Providing SAC (Customer Service) support, focusing on resolving requests: billing inquiries and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service referrals—demonstrating empathy, active listening, and problem-solving; * Delivering courteous, clear, and prompt telephone and digital customer service to individual and corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. SUPPORT * Providing first-level technical support, assisting customers with technical difficulties (e.g., no service access, service instability, equipment configuration, system failures), escalating complex cases to appropriate levels; * Delivering courteous, clear, and prompt telephone and digital customer service to individual and corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. COLLECTION * Performing collection and debt negotiation activities, offering alternatives and clarifying financial questions; * Delivering courteous, clear, and prompt telephone and digital customer service to individual and corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. RETENTION * Handling cancellation requests, identifying underlying reasons, and applying retention strategies where applicable; * Delivering courteous, clear, and prompt telephone and digital customer service to individual and corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. REVENUE GENERATION * Conducting customer service procedures focused on after-sales support and/or revenue generation and/or contract renewals and customer base loyalty, conducting surveys when necessary; * Delivering courteous, clear, and prompt telephone and digital customer service to individual and corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. 2512190202551927026

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Corporate Project Implementation Coordinator | Corporate Project Implementation64848473101313123

Indeed

Corporate Project Implementation Coordinator | Corporate Project Implementation

We are looking for a **Corporate Project Implementation Coordinator** to coordinate the implementation of corporate projects, ensuring that each project aligns with organizational objectives. Develop and maintain consistent standards and methodologies for project management, ensuring efficiency and coherence across the organization. If you are an attentive professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Populate departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to employees on matters related to the department; * Analyze and propose improvements to operational routines, aiming to optimize departmental operations; * Use personal and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Coordinate the implementation of corporate projects, ensuring alignment of each project with organizational objectives; * Develop and maintain consistent standards and methodologies for project management, ensuring efficiency and coherence across the organization; * Evaluate and prioritize the corporate project portfolio, considering available resources and the company’s strategic goals; * Identify team training needs, promoting continuous development and enhancing skills required for successful project implementation; foster a culture of innovation and continuous learning, constantly seeking ways to improve project implementation processes. **Requirements and Qualifications** * Bachelor’s degree in Business Administration, Engineering, or a related field; * Project management certifications are an advantage; * Proven experience in portfolio management and corporate project implementation; * In-depth knowledge of project management methodologies and best practices; * Experience leading people. **Preferred qualifications:** * Currently pursuing a postgraduate degree. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that values personal and professional development; * A horizontal and vertical workplace—meaning you are the protagonist of your own career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deducted Loans (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Discounts of up to 60% at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small town in Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Scheduling Assistant

We are looking for a **Scheduling Assistant** to contact customers and schedule dates and times for activation agent appointments, as well as maintain an updated customer database to track activations. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area-specific performance metrics when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to this role, according to departmental needs and leadership direction; * Contact customers to schedule dates and times for activation agent appointments; * Confirm and collect customer information; * Maintain an updated customer database to monitor activations; * Monitor the activation team’s schedule to optimize customer visits; * Track service-level agreement (SLA) compliance, flagging critical cases to leadership. **Requirements and Qualifications** * Completed high school education; * Proficiency with Google tools (Sheets, Docs); * Customer service experience. **Preferred qualifications:** * Bachelor’s degree completed or in progress; * Advanced knowledge of Google tools (Sheets, Docs). **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical organizational structure—meaning you are the protagonist of your own career! * Meal benefits (on-site cafeteria at headquarters; food delivery via iFood at branches); * Co-payment health insurance plan; * Dental insurance; * Life insurance; * Childcare allowance; * Dependent care allowance for persons with disabilities (PCD); * Payroll-deducted loans (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile network operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small town in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to smaller cities**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural towns to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Fiber Optic Maintenance Operator64847147257347125

Indeed

Fiber Optic Maintenance Operator

We are looking for a **Fiber Optic Maintenance Operator** to perform activities related to maintaining our optical fiber network, conducting vehicle inspections prior to commencing operations, identifying the need for vehicle maintenance—including monitoring the execution of maintenance and vehicle washes—and handling G-PON network equipment in data center racks. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Operate company vehicles when necessary; * Perform other duties related to the position, as needed by the department and directed by leadership; * Maintain vehicles in compliance with processes defined by the Fleet Management Department, ensuring proper operation; * Implement workplace safety procedures, including Preliminary Risk Analysis (PRA) and use of Personal Protective Equipment (PPE), in accordance with current legislation; * Conduct vehicle inspections before starting operations to identify the need for vehicle maintenance—including monitoring the execution of maintenance and vehicle washes; * Continuously use daily demand management systems, such as Preliminary Risk Analysis (PRA), among others; * Handle electronic equipment, including power meters, fusion splicers, OTDRs, etc.; * Perform optical fiber cable laying, fusion splicing, and connectorization; * Conduct OTDR testing to locate potential failure points in the fiber; * Assemble distribution and optical termination structures (e.g., ODFs, IDF, PTOs); * Handle G-PON network equipment in data center racks; * Manage inventory and storage of consumables under one’s responsibility. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with local geography; * Driver’s license category “B” and defensive driving certification. **Preferred qualifications:** * Six months of experience in telecommunications; * Willingness to travel; * Knowledge of access transmission technologies and media—twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * Customer service techniques. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat and growth-oriented organizational structure—meaning you are the protagonist of your own career! * Meal benefits (headquarters via cafeteria; branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent support allowance for persons with disabilities (PCD); * Payroll-deductible loans (available after six months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly robust growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Operational Support Leader64846661452929126

Indeed

Operational Support Leader

We are looking for an **Operational Support Leader** to oversee the productivity and quality of procedures executed by the team. Monitor the waiting queue for service requests opened by field installation and repair teams. Track service-level agreements (SLAs). Monitor customer mapping. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Monitor and analyze area performance indicators and define short-term actions to improve deliverables; * Analyze and propose improvements to operational routines; * Prepare and present reports, forms, spreadsheets, or documents to leadership as requested; * Actively participate in organizational meetings and commitments when required; * Use personal and collective protective equipment when necessary; * Perform other duties related to the position, as needed by the department and directed by leadership; * Ensure the team has all necessary equipment and resources to carry out activities; * Monitor team productivity and the quality of procedures executed; * Monitor the waiting queue for service requests opened by field service teams; * Monitor regional demand and allocate tasks to the team according to route confirmation requirements; * Track externally generated service requests; * Monitor service-level agreements (SLAs); * Monitor customer mapping; * Maintain communication with the Collections Department regarding customer identification for accounts in arrears, if necessary; * Address customer complaints received through service channels and the ombudsman office; * Update information used for calculating team commissions/ productivity. **Requirements and Qualifications** * Completed high school education; * 1 year of experience in the field; * Basic Microsoft Office proficiency; * Data analysis skills; * Understanding of FTTH (Fiber to the Home); * Familiarity with technologies and equipment used; * Basic AutoCAD knowledge; * Understanding of call center processes. **Preferred qualifications:** * Google Workspace tools (Sheets, Docs); * Familiarity with Field Services, Release, and Retrieval department processes; * Knowledge of Brisanet system functionality levels. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet structured hierarchy—meaning you are the protagonist of your own career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile network operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small city in Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Civil Infrastructure Project Analyst64846443840641127

Indeed

Civil Infrastructure Project Analyst

We are looking for a **Civil Infrastructure Project Analyst** to develop civil infrastructure projects for our headquarters, stores, and third-party contractors (AutoCAD and SketchUp). Responsible for controlling and analyzing civil infrastructure projects, ensuring all information obtained from these projects is accurately recorded and properly followed. Create facade and furniture catalogs. If you are a professional who enjoys challenges, possesses strong teamwork skills, and is passionate about your work, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Maintain departmental performance indicators; * Actively participate in organizational meetings and commitments when required; * Provide support to colleagues on matters related to the department; * Use individual and collective safety equipment when necessary; * Conduct on-site measurements to develop civil infrastructure projects; * Develop civil infrastructure projects for headquarters, stores, and third-party contractors (AutoCAD and SketchUp); * Control and analyze civil infrastructure projects, ensuring all project-related information is accurately recorded and properly followed; * Create facade and furniture catalogs; * Perform technical analyses of projects and report any irregularities; * Guide other analysts in developing civil infrastructure projects; * Develop or revise civil infrastructure construction projects; * Manage schedules, performance indicators, service deliverables, and activities required for successful project execution. **Requirements and Qualifications** * Bachelor’s degree completed or in progress in Civil Engineering, Architecture, or related fields; * Proficiency in AutoCAD, quality control in civil construction, Google tools (Sheets, Docs), SketchUp, and fundamental engineering and construction principles and methods; * Ability to read and interpret civil construction project drawings; **Preferred qualifications:** * Minimum 6 months of experience in the field; * Knowledge of Revit; * Driver’s license – Category B. **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet growth-oriented structure—meaning you are the protagonist of your own career! * Meal benefits (headquarters via cafeteria; branches via iFood); * Co-payment health insurance plan; * Dental insurance plan; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deducted loans (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Product Coordinator | Products64845872303107128

Indeed

Product Coordinator | Products

We are looking for a **Product Coordinator** to lead, define strategies for, and oversee the portfolio of projects related to product development, improvement, implementation, and growth. Define and approve product prioritization. Guide and establish product strategies, launches, offerings, promotions, and pricing. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Lead and align your team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment and/or termination requests, and disciplinary actions, among other people management activities; * Promote and internalize the organizational culture (Business, Mission, Vision, Values, and Strategy) within your team; * Monitor and analyze departmental performance indicators and define short- and medium-term actions to improve deliverables; * Identify innovations and improvements that enhance productivity and performance across departmental activities; * Support audit processes when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate in defining the department’s strategic and budgetary planning when requested; * Actively attend organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform additional duties related to the position, as needed by the department and directed by leadership; * Coordinate, define strategies for, and oversee the portfolio of projects related to product development, improvement, implementation, and growth; * Define business models for launching new products; * Define product development strategy; * Monitor the product backlog; * Define and approve product prioritization; * Guide and define product strategies, launches, offerings, promotions, and pricing; * Define and implement management methodologies; * Maintain contact with suppliers, identifying opportunities for new business and evaluating services, software, equipment, and content; * Coordinate stakeholder relations, especially regarding critical matters related to ongoing projects or new proposals; * Coordinate cost, investment, and risk analyses; * Manage crises; * Coordinate project and process documentation; * Monitor action plans to improve product performance. **Requirements and Qualifications** * Bachelor’s degree in Business Administration, Production Engineering, Computer Engineering, Computer Science, or related fields; * Minimum 2 years of experience in the field and at least 1 year leading processes or projects; * Knowledge of process management, project management, data analysis, requirements analysis, agile methodologies, customer journey, market intelligence, and pricing techniques and strategies. **Preferred qualifications:** * Graduate studies in progress (desirable); * Proficiency in Google tools (Sheets, Docs). **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet structured hierarchy—meaning you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a city in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior towns to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Customer Service Representative I64845872335490129

Indeed

Customer Service Representative I

We are looking for a **Customer Service Representative** responsible for providing support and assistance to customers through voice (phone) and chat channels, ensuring excellence in customer relationships, efficient resolution of requests, and delivery of the best possible experience. This role operates across multiple areas including customer support, customer service centers (CSC), collections, cancellations, and retention, adhering to company standards and policies. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update departmental performance indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position according to departmental needs and leadership direction; Customer Service Center (CSC) * Provide CSC (Customer Service Center) support with a focus on resolving requests: billing inquiries and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service recommendations—applying empathy, active listening, and problem-solving; * Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by proposing solutions and reporting recurring technical or behavioral issues from customers. Technical Support * Provide first-level technical support, assisting customers experiencing technical difficulties (e.g., no service access, service instability, equipment configuration, system failures), escalating more complex cases to appropriate support levels; * Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by proposing solutions and reporting recurring technical or behavioral issues from customers. Collections * Carry out collection and debt negotiation activities, offering alternatives and clarifying financial questions; * Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by proposing solutions and reporting recurring technical or behavioral issues from customers. Retention * Manage cancellation requests, seeking to understand underlying reasons and applying retention strategies where applicable; * Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by proposing solutions and reporting recurring technical or behavioral issues from customers; Revenue Generation * Conduct customer service procedures aimed at post-sales, revenue generation, renewal, and customer base loyalty, performing surveys when necessary; * Deliver courteous, clear, and agile telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by proposing solutions and reporting recurring technical or behavioral issues from customers. **Requirements and Qualifications** Customer Service Center (CSC) * Completed high school education; * Knowledge of sales and customer service techniques, negotiation and retention strategies, prospecting methods, and Google tools (Sheets, Docs); typing proficiency and grammar skills. Technical Support * Completed high school education; * Basic computer literacy and fundamental knowledge of computer networks; * Strong verbal and oral communication skills. Collections * Completed high school education; * Basic computer literacy and mathematics knowledge; * Collections techniques. Retention/Revenue Generation * Completed high school education; * Basic computer literacy and mathematics knowledge. **Preferred qualifications:** Customer Service Center (CSC) * Six months’ experience in the field; * Familiarity with the Consumer Protection Code. Technical Support * Proficiency with Google tools (Sheets, Docs); * Familiarity with the Consumer Protection Code and customer service techniques; * Cisco and MikroTik certifications. Collections * Flexible availability; * Experience in telemarketing operations; * Customer service techniques. Retention/Revenue Generation * Six months’ experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs). **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical work environment—meaning you are the protagonist of your own career!; * Meal benefits (on-site cafeteria at headquarters; food vouchers via iFood at branches); * Co-payment health insurance plan; * Dental insurance; * Life insurance; * Childcare allowance; * Dependent PCD (Person with Disability) allowance; * Payroll-deductible loans (available after six months); * Discounts of up to 50% on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural communities to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Optical Transmission Network Analyst | GPON648457303892501210

Indeed

Optical Transmission Network Analyst | GPON

We are seeking an **Optical Transmission Network Analyst** to receive and handle Level 3 technical support tickets, with a focus on GPON and DWDM. Analyze issues, conduct tests, and identify solutions to ensure network availability and quality. Design logical network projects. Perform logical configurations on servers and equipment. Conduct traffic capacity studies and analyses. Analyze network traffic availability and quality. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Populate departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to colleagues on matters related to the department; * Use individual and collective personal protective equipment (PPE) when required; * Monitor availability, capacity, and quality of links, servers, and the logical components of GPON and DWDM networks; * Monitor system, site, and infrastructure component performance to detect environmental deviations and prevent outages, logging failures and tracking incident resolution; * Collaborate with other support levels to ensure rapid resolution, network availability, and quality; * Receive, log, and resolve Level 3 technical support tickets focused on GPON and DWDM; * Execute periodic compliance processes (e.g., access validation, directory validation, etc.); * Perform connectivity tests; * Analyze GPON and DWDM network link issues, conduct tests, and implement solutions to ensure network availability and quality; * Design logical network projects; * Design network deployment projects; * Perform logical configurations on servers and equipment; * Conduct traffic capacity studies and analyses; * Actively participate in crisis management rooms affecting business operations; * Analyze network traffic availability and quality; * Perform configurations to ensure network traffic integrity; * Handle mission-critical incidents; * Create and maintain up-to-date technical procedures and knowledge base documentation; * Establish standards, policies, and procedures for networks; * Plan, implement, verify, and troubleshoot logical network issues across multiple vendors and mobility infrastructures; * Provide administrative support to the Network and Optical Transmission Coordination team when required; * Open service requests for hosting, materials, and fleet requirements. **Requirements and Qualifications** **Level I** * Currently pursuing a bachelor’s degree in STEM fields; **Levels II and III** * Bachelor’s degree completed in STEM fields; * Minimum 2 years of relevant experience; * Experience with Level 3 technical support; * Knowledge of routing, networking and servers, logical network configuration, network problem analysis, and related technologies. **Preferred Qualifications:** * Experience configuring servers and networks (protocols); * Familiarity with Google tools (Sheets, Docs), network security, and data transmission technologies such as GPON, DWDM, OTN, Ethernet, and MPLS; * Technical English proficiency. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * Both horizontal and vertical organizational structures—meaning you are the protagonist of your own career! * Meal benefits (on-site cafeteria at headquarters; iFood vouchers at branches); * Co-payment health insurance plan; * Dental insurance plan; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deductible loans (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Product Analyst

We are looking for a **Product Analyst** to plan activities and prioritize the backlog based on impact/effort/innovation analysis. Maintain communication with other departments, engaging in matters relevant to ongoing projects or new proposals. Maintain relationships and conduct negotiations with product partner companies. Additionally, participate in defining and tracking delivery goals, KPIs, and OKRs. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Populate departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to employees on matters related to the department; * Use individual and collective safety equipment when required; * Identify customer and business needs to propose new products and improvements; * Develop and operationalize product roadmaps; * Build and maintain the backlog, incorporating features and requests from all stakeholders, including customer analyses and research; * Plan activities and prioritize the backlog based on impact/effort/innovation analysis; * Analyze and forecast product growth outcomes; * Contribute ideas and suggestions to develop actions supporting project execution; * Monitor and devise action plans to improve product performance; * Maintain communication with other departments, engaging in matters relevant to ongoing projects or new proposals; * Manage, study, and develop projects; * Define and document requirements, workflows, and processes jointly with stakeholders and technical teams; * Conduct product engagement initiatives for commercial, marketing, support, installation, retention, and other customer-facing teams; * Gain deep, detailed understanding of the product and its roadmap, ensuring continuous development; * Participate in defining and tracking delivery goals, KPIs, and OKRs; * Create product launch plans and provide visibility of progress to management; * Conduct market mapping to understand consumer/market behavioral trends; * Define the product vision, grounded in the company’s core purpose and aligned with stakeholder needs; * Plan strategies for product launches, pricing, and promotions targeting the franchise network; * Maintain relationships and conduct negotiations with product partner companies. **Requirements and Qualifications** * Level I — Currently pursuing an undergraduate degree; * Levels II and III — Completed undergraduate degree; * Minimum 6 months of experience in the field, including internships or apprenticeships; * Knowledge of requirements analysis, Google tools (Sheets, Docs), and agile methodologies. **Preferred qualifications:** * Postgraduate degree in Administration, Marketing, Commercial Management, Production Engineering, Computer Engineering, or Computer Science; * Knowledge of project and process management, product management, as well as pricing techniques and strategies; * Driver’s license — Category B and Defensive Driving certification. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Both horizontal and vertical organizational structure—meaning you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small town in Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Financial Analyst | Focus on Management Information648457227221771212

Indeed

Financial Analyst | Focus on Management Information

We are looking for a **Financial Analyst (Focus on Management Information)** to be responsible for supporting the structuring, submission, monitoring, and accountability of projects with funding institutions. Work collaboratively with internal company departments to gather and consolidate technical and financial information, monitor opportunities, manage documentation, and maintain relationships with external stakeholders. A proactive, communicative, and solution-oriented profile is required, with a results-driven mindset, ability to coordinate across teams, and persistence in driving processes to completion. If you are an attentive professional who delights your clients and possesses a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **#JoinBrisanet** **Responsibilities and Duties** * Monitor and oversee the execution of strategic projects, ensuring timely delivery of documentation, accountability reporting, and adherence to established deadlines; * Consolidate information across Commercial, Finance, and Controller departments to foster synergy and efficiency in executing strategic projects; * Structure and consolidate management reports related to budgeting, cash flow, and investments of Group-controlled companies and consortia; * Coordinate, together with relevant departments, cost and expense allocation controls within the Shared Services Center (SSC), aimed at serving Group-controlled companies and consortia; * Ensure proper validation of all contracts signed with Group-controlled companies and consortia, guaranteeing compliance with Company policies; * Actively participate in administrative council meetings of consortia, providing financial information and supporting documentation for decision-making; * Prepare weekly schedules for monitoring and planning routine activities, offering continuous support for decision-making and clarifying queries from internal and external clients; * Present monthly management reports to senior leadership, delivering strategic insights and supporting corporate governance. **Requirements and Qualifications** * Postgraduate degree in Administration, Controllership, or Finance; * Academic background in Accounting Sciences, Administration, Economics, or related fields; * Postgraduate degree in Administration, Controllership, or Finance; * Minimum 5 years of experience in finance; * Strong communication and executive-level presentation skills; * Familiarity with agile methodologies such as Kanban, Scrum, Lean, etc.; * Experience developing reports and dashboards; * Proficiency in Power BI, Advanced Excel, and PowerPoint; * Knowledge of cash flow and budgeting; * Understanding of corporate law and business combinations; * Solid knowledge of accounting and finance (FPA). **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A balanced organizational structure—both horizontal and vertical—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Human Resources Analyst | Engagement648456746991371213

Indeed

Human Resources Analyst | Engagement

We are looking for a **Human Resources Analyst** to develop and implement internal marketing and engagement strategies and actions. Develop and implement employer branding, well-being, culture, and climate initiatives. Manage quota tracking. Additionally, monitor departmental performance indicators and support the execution of improvement plans. If you are an attentive professional who delights your clients and possess a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Maintain departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to employees on matters related to the department; * Use individual and collective safety equipment when required; * Develop and implement internal marketing and engagement strategies and actions; * Develop and implement employer branding, well-being, culture dissemination, and positive organizational climate maintenance initiatives; * Plan and execute initiatives to attract and include people with disabilities and apprentices, as well as follow-up campaigns promoting an inclusive and diverse culture within the organization; * Consistently delight Brisanet Group employees at every touchpoint throughout their tenure with the company; * Collaborate on developing the Annual Internal Marketing Plan and execute defined schedules, supported by management and partner committees; * Plan and execute educational campaigns focused on conscious consumption and Occupational Safety and Health, acting as a liaison for disseminating these topics with the Occupational Health and Safety Department (SESMT); * Propose solutions and best practices to continuously improve the experience of Brisanet Group employees; * Support launching and administering internal surveys (Climate, GPTW, Engagement, and others), always in partnership with the Marketing team and other People Directorate stakeholders; * Monitor departmental indicators and propose action plans to improve processes. **Requirements and Qualifications** * Bachelor’s degree in related fields; * Minimum two years of relevant experience; * Experience with internal marketing actions and events; * Knowledge of internal marketing, culture and climate, and content production; * Proficiency in Adobe Suite (Illustrator and Photoshop); * Basic computer skills. **Preferred qualifications:** * Knowledge of Employee Experience (EX); * Employer branding; * Google tools (Sheets, Docs); * Proficiency with spreadsheet formulas to automate data entry; * Data analysis and manipulation to generate actionable insights. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * A horizontal and vertical organizational structure—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deducted Loans (available after six months); * Up to 50% discounts on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Government Relations Analyst648456736563211214

Indeed

Government Relations Analyst

We are seeking a **Government Relations Analyst** to coordinate with public agencies and legal entities to facilitate licensing, regulation, and deployment of the 5G Project infrastructure, ensuring documentation compliance, adherence to current legislation, and mitigation of administrative and legal obstacles. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Maintain departmental performance indicators; * Actively participate in organizational meetings and commitments when required; * Provide support to employees on matters related to the department; * Analyze and propose improvements to operational routines, aiming to optimize departmental operations; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; * Participate in meetings, assemblies, and negotiations with municipal and state public agencies to facilitate 5G implementation, ensuring compliance with applicable standards and regulations; * Conduct periodic travel to municipalities and states across the Northeast and Central-West regions, aligned with the 5G Project schedule, to monitor and/or conduct discussions and alignment with local authorities; * Negotiate and execute agreements with public and legal entities for tower installation and other infrastructure required for the project, while ensuring land registry and tax documentation complies with legislation; * Maintain strong relationships with peer departments to secure licenses, permits, and other required documentation for construction execution, particularly in cases of work stoppages; * Develop studies and meet with government leaders to streamline administrative and environmental processes related to project infrastructure licensing and regularization; * Provide support and oversee the registration and regularization of IPTU (urban property tax) for areas designated for 5G deployment; * Resolve administrative and operational obstacles that may impact construction progress, ensuring legal compliance; * Monitor and collaborate with the Legal Department to lift work stoppages related to the 5G Project; * Track legislative changes that may affect licensing and infrastructure installation. **Requirements and Qualifications** * Level I: Currently pursuing a Bachelor’s degree in Administration, Environmental Engineering, Law (bar admission not required), or related fields; * Levels II and III: Completed Bachelor’s degree in Administration, Environmental Engineering, Law (bar admission not required), or related fields; * Knowledge of environmental licensing procedures and environmental impact assessments; * Familiarity with municipal tax legislation; * Knowledge of land registry and tax documentation; * Experience drafting formal documents and knowledge of ABNT standards. **Additional Requirements:** * Willingness and availability to travel; * Valid Brazilian driver’s license (Category B). **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat and growth-oriented structure—meaning you drive your own career! * Meal benefits (on-site cafeteria at headquarters; Ifood vouchers at branches); * Co-payment health insurance plan; * Dental insurance; * Life insurance; * Childcare allowance; * Dependent PCD (Person with Disability) allowance; * Payroll-deductible loans (available after six months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across the entire Northeast region, **leading the fixed broadband internet market** in the area. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small town in Ceará State. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of the Northeast, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Building Maintenance Technician648456718673951215

Indeed

Building Maintenance Technician

We are seeking a **Building Maintenance Technician** to prepare condominium infrastructure for cabling installation. Perform repairs and various maintenance services for electrical installations, carpentry, masonry, painting, plastering, tiling, finishing, and related activities. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position according to departmental needs and leadership direction; * Prepare condominium infrastructure for cabling installation; * Perform repairs and various maintenance services for electrical installations, carpentry, masonry, painting, plastering, tiling, finishing, and related activities; * Identify and resolve condominium obstruction issues, including laying conduits and installing passage boxes; * Prepare mixtures—such as cement, sand, stone, and other materials—by accurately dosing quantities to achieve the desired mortar; * Prepare and apply construction materials to build structures or fill gaps; * Lay bricks, tiles, masonry units, and related materials; * Construct foundations, erect walls, fences, and similar structures; * Plaster constructed structures; * Conduct corrective maintenance on buildings, sidewalks, and similar structures; * Assemble and disassemble scaffolding, ramps, etc., ensuring safety during execution of required work; * Unload and transport materials at construction sites; * Operate equipment to break down old forms and structures; * Smooth and level fresh concrete or other materials. **Requirements and Qualifications** * Completed elementary education; * Knowledge of mixing and storing construction materials (e.g., concrete, sand, mortar) and familiarity with basic engineering and construction principles and methods; * Basic knowledge of electrical installations and fundamental understanding of plumbing and sanitation systems; * Ability to read and interpret instructions and blueprints when necessary. **Preferred qualifications:** * Completed high school education; * Experience operating equipment (e.g., compactors, drills, pneumatic hammers). **Additional requirements:** * Driver’s license – categories AB. **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet growth-oriented structure—meaning you drive your own career! * Meal benefits (on-site cafeteria at headquarters; Ifood vouchers at branches); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent PCD (Person with Disability) allowance; * Payroll-deductible loans (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small town in Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to smaller towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Heavy Vehicle Driver

We are looking for a **Heavy Vehicle Driver** to perform the daily vehicle checklist to verify operational and safety conditions. Open maintenance protocols to keep the vehicle clean, organized, and in optimal working condition. Additionally, deliver cargo in compliance with invoices. Record deliveries and receipts of orders for internal tracking of movements. If you are an attentive professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to area routines and processes; * Maintain area performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to colleagues on matters related to the area; * Perform the daily vehicle checklist to verify operational and safety conditions; * Open maintenance protocols to keep the vehicle clean, organized, and in optimal working condition; * Certify vehicle maintenance activities; * Guide and support loading and unloading of materials, directing them to the correct location; * Verify cargo against issued documentation and physical cargo; * Transport people and cargo adhering to safe and defensive driving principles and selecting the best route—considering mileage, fuel consumption, and service deadlines; * Deliver cargo in compliance with invoices; * Record deliveries and receipts of orders for internal tracking of movements; * Account for delivered cargo. **Requirements and Qualifications** * Completed high school education; * Driver’s License Category "D" and/or "E" and Defensive Driving certification; * Geographic knowledge of the region; * Familiarity with regional road networks; * Basic mechanical knowledge; * Basic mathematics. **Preferred qualifications:** * Vocational training; * Six months of experience in the field; * Basic first-aid knowledge; * Product palletization skills. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical organizational structure—meaning you are the protagonist of your own career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * PCD (Person with Disability) Dependent Assistance; * Payroll-deductible Loan (available after six months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Construction Laborer

We are looking for a **Construction Laborer** to assist masons, carpenters, heavy equipment operators, and/or other civil construction professionals. In addition to loading, unloading, and transporting materials—using hands, wheelbarrows, and/or hand tools—you will facilitate the use or removal of such materials. If you are an attentive professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use personal protective equipment (PPE) and collective protective equipment when required; * Perform other duties related to the position as needed by the department and under leadership direction; * Carry out auxiliary tasks in civil construction, assisting masons, carpenters, heavy equipment operators, and/or other civil construction professionals; * Load, unload, and transport materials using hands, wheelbarrows, and/or hand tools to enable their use or removal; * Excavate trenches and pits, cut grooves in floors and walls, and remove soil, plaster, mortar, enabling foundation work, installation of water or electrical piping, or similar construction activities; * Assist in demolishing masonry and structural components; * Mix cement, sand, water, gravel, and other materials manually or mechanically to produce concrete or mortar; * Prepare and transport materials, tools, devices, or any components—cleaning and organizing them according to instructions; * Remove debris, rubble, and discarded materials from the site; * Maintain a clean worksite; * Install traffic signs whenever necessary. **Requirements and Qualifications** * Completed elementary education; * Basic knowledge of civil construction. **Preferred qualifications:** * Driver’s license – Category A. **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet growth-oriented structure—meaning you are the protagonist of your own career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * PCD (Person with Disability) dependent allowance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small town in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Construction Site Supervisor648456643938571218

Indeed

Construction Site Supervisor

We are looking for a **Construction Site Supervisor** to receive and discuss, with the Construction Master, the project and execution strategies. Verify project characteristics by reviewing designs, blueprints, and technical specifications. Monitor construction schedules and measurements. Monitor team productivity and the quality of executed procedures. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with sector standards, processes, routines, and policies; * Lead and align your team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluation, hiring requests, reassignment and/or termination requests, and disciplinary actions, among other people management activities; * Promote and internalize the organizational culture within the team (Business, Mission, Vision, Values, and Strategy); * Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that enhance productivity and performance in area activities; * Participate in audits when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate in defining the area’s strategic and budgetary planning when requested; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to area needs and leadership direction; * Receive and discuss, with the Construction Master, the project and execution strategies; * Verify project characteristics by reviewing designs, blueprints, and technical specifications; * Interpret designs, reports, construction records, and work orders; * Verify whether teams have all necessary materials and/or equipment prior to commencing activities; * Receive and assign tasks to teams; * Monitor construction schedules and measurements; * Monitor team productivity and the quality of executed procedures; * Supervise ongoing or upcoming services; * Audit services after team activity completion; * Request and manage materials; * Manage inventory of materials, equipment, tools, and instruments required for work execution; * Control waste and inefficiencies; * Update data for calculating team productivity. **Requirements and Qualifications** * Completed elementary education; * Experience supervising civil construction projects; * Knowledge of basic engineering and construction principles and methods, and quality control in civil construction; * Ability to read and interpret civil construction designs; * Driver’s license “B” or “AB” and defensive driving certification. **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat and growth-oriented structure—meaning you are the protagonist of your own career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deducted Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a city in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Physical Security Leader | CCTV Monitoring648456615142421219

Indeed

Physical Security Leader | CCTV Monitoring

We are looking for a **Physical Security Leader** to support Supervision in developing security plans and risk analyses. Supervise compliance with and quality of technical and security procedures performed by subordinate teams. Monitor services provided by third-party physical security companies. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure adherence to departmental standards, processes, routines, and policies; * Monitor and analyze area performance indicators and define short-term actions to improve deliverables; * Analyze and propose improvements to operational routines; * Prepare and present reports, forms, spreadsheets, or documents to leadership as requested; * Actively participate in organizational meetings and commitments when required; * Use personal and collective protective equipment whenever necessary; * Perform other duties related to the position, as required by the department and directed by leadership; * Support Supervision in developing security plans and risk analyses; * Supervise compliance with and quality of technical and security procedures performed by subordinate teams; * Guide teams in cases of abnormalities identified during monitoring; * Maintain communication with relevant departments to address abnormalities related to physical security; * Monitor and support demands from the CCTV Monitoring and Reception teams; * Monitor services provided by third-party physical security companies. **Requirements and Qualifications** * Completed high school education; * Minimum 1 year of experience in the field; * Basic computer skills, knowledge of surveillance and monitoring techniques, and proficiency with Google tools (Sheets, Docs). **Preferred qualifications:** * Completed or ongoing undergraduate degree. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet structured organizational structure—meaning you are the protagonist of your own career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deducted Loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to digital transformation in Brazil.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Project Coordinator | Network Deployment648456607203861220

Indeed

Project Coordinator | Network Deployment

We are looking for a **Project Coordinator** to manage and lead project teams to ensure the success of network deployment projects. Support the identification and resolution of problems, challenges, and conflicts throughout the project lifecycle. Ensure quality and timely delivery of all projects. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Lead and align your team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment and/or termination requests, and disciplinary actions, among other people management activities; * Promote and internalize the organizational culture within the team (Business, Mission, Vision, Values, and Strategy); * Monitor and analyze departmental performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that enhance productivity and performance in departmental activities; * Support audit processes when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate—when requested—in defining the department’s strategic and budgetary planning; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, as needed by the department and directed by leadership; * Manage and lead project teams to ensure the success of network deployment projects; * Define and maintain project schedules, ensuring goals are met on time and within budget; * Collaborate with internal and external stakeholders to understand project requirements and provide regular progress updates; * Identify and assess risks, mitigate them, and ensure all project aspects remain within scope and objectives; * Ensure all projects comply with internal and external policies, procedures, and regulations; * Collaborate with other company teams to ensure projects align with corporate strategies; * Support the identification and resolution of problems, challenges, and conflicts throughout the project lifecycle; * Ensure quality and timely delivery of all projects; * Prepare reports and presentations for managerial and executive levels on project progress. **Requirements and Qualifications** * Bachelor’s degree in Administration, Engineering, Information Technology, or related fields; * Strong communication and negotiation skills; * Knowledge of project management methodologies and tools, such as PMBOK, Agile, Lean Six Sigma, etc.; * Proven experience in project management. **Preferred Qualifications:** * Experience in Network Deployment (Mobile and/or Wired) and managing external teams. **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical organizational structure—meaning you are the protagonist of your own career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-Deductible Loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Fiber Optic Maintenance Assistant648456539271711221

Indeed

Fiber Optic Maintenance Assistant

We are looking for a **Fiber Optic Maintenance Assistant** to receive and route fiber optic maintenance requests to field teams. Monitor the productivity and quality of procedures performed by teams. Manage open and in-progress Service Orders (SOs). If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Operate company vehicles when necessary; * Perform other duties related to the position, as needed by the department and under leadership direction; * Handle requests via email; * Monitor and handle requests via system; * Review internal maps and assess whether requests are being fulfilled within deadlines. **Requirements and Qualifications** * Basic understanding of networking concepts, cables, and equipment; * Computer literacy; * Proficiency in spreadsheets, Google Drive, Docs, email, forms, etc. **Preferred qualifications:** * Knowledge of optical transmission networks; * Familiarity with fiber optic technology and its properties (manufacturing, characteristics, applications); * Currently pursuing a bachelor’s degree in Telecommunications or related fields is desirable. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat and growth-oriented organizational structure—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a growing mobile telephony operator. Our journey began in 1998 in Pereiro, a small town in Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Inventory Assistant

We are looking for an Inventory Assistant to create travel schedules, submit equipment requests, request balances for accommodation, meals, fuel, and vehicle maintenance, and assist external inspectors with inventory processes. If you are a detail-oriented professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! #JoinBrisanet **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area indicators when necessary; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Assist coordination with administrative matters; * Support timekeeping tracking; * Create travel schedules; * Submit equipment requests; * Submit system requests; * Submit requests for accommodation, meal, fuel, and vehicle maintenance balances; * Assist external inspectors with inventory processes; * Create reports and presentations on inventory results for stock management. **Requirements and Qualifications** * Completed high school education; * Google tools (Sheets, Docs); * Basic computer skills. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical workplace—meaning you are the protagonist of your own career! * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent support for persons with disabilities (PCD); * Payroll-deductible loans (available after 6 months); * Discounts of up to 50% on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile network operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Financial Assistant

We are looking for a **Financial Assistant** to identify payment requirements, ensure the organization and filing of documents related to the scope of their activities, and execute payment routines in banking systems and applications. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area-specific metrics when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; * Identify payment requirements; * Organize payment batches; * Execute payment routines in banking systems and applications; * Conduct operations in banking systems and applications, including but not limited to issuing statements, verifying balances, transferring funds, among others; * Perform bank reconciliations; * Gather payment-related documents (invoices, bills, bank slips, and/or others) for accounting reporting purposes; * Ensure the organization and archiving of documents related to the scope of their activities; * Maintain communication with various company departments to obtain data, information, and documents necessary for their activities, as well as to resolve pending items and/or discrepancies related to payments; * Liaise with banks to obtain data, information, and documents required for their activities, as well as to resolve pending items and/or discrepancies related to payments. **Requirements and Qualifications** * Completed high school education; * Basic mathematics knowledge; * Experience with Accounts Payable processes; * Administrative routine experience. **Preferred qualifications:** * Currently pursuing a degree in Financial Management, Business Administration, or related fields; * Proficiency in Google Workspace / Microsoft Office. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet structured organizational structure—meaning you are the protagonist of your own career! * Meals (on-site via cafeteria; remote branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deductible loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Kitchen Assistant

We are looking for a **Kitchen Assistant** to perform food pre-preparation, assist in food preparation and processing, and carry out cleaning and/or washing of stoves, sinks, dishes, pots, and culinary utensils in general. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective personal protective equipment (PPE) when required; * Carry out other duties related to the position, as needed by the department and under leadership direction; * Perform food pre-preparation; * Assist in food preparation and processing; * Assist in plating; * Distribute food; * Monitor and ensure the quality of foodstuffs; * Clean and/or wash environments, equipment, and/or culinary utensils in general, when required; * Unload raw materials (from trucks), when required. **Requirements and Qualifications** * Completed high school education; * Prior experience as a kitchen assistant; * Knowledge of food preparation, handling, and preservation techniques. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat and growth-oriented structure—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent support allowance for persons with disabilities (PCD); * Payroll-deductible loan (available after 6 months); * Discounts of up to 50% on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Electronic Equipment Assistant648454554995221225

Indeed

Electronic Equipment Assistant

We are looking for an **Electronic Equipment Assistant** to handle equipment release and delivery, verifying whether equipment purchase requests have been submitted; organize inventory; and create tickets related to equipment removal from CDS locations for the maintenance department and equipment warranty activation. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area performance indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; * Release and deliver equipment, verifying whether equipment purchase requests have been submitted; * Group electronic equipment; * Organize inventory; * Monitor emails; * Identify equipment with no turnover (no movement in CDS); * Create tickets related to equipment removal from CDS locations for the maintenance department and equipment warranty activation; * Receive equipment, including returns and equipment collection upon employee offboarding; * Track machine license changes (Windows, Linux). **Requirements and Qualifications** * Currently pursuing a bachelor’s degree in Information Technology; * Basic knowledge of AC/DC electrical networks; * Basic knowledge of Wireless/5G networks; * Basic knowledge of optical networks; * Basic computer literacy. **Preferred qualifications:** * Completed bachelor’s degree; * One year of experience in Network Deployment; * Proficiency with Google tools (Sheets, Docs) and/or Microsoft Office Suite; * Basic knowledge of AC/DC electrical networks; * Basic knowledge of Wireless/5G networks; * Basic knowledge of optical networks; * Basic computer literacy. **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet structured hierarchy—meaning you are the protagonist of your own career! * Meal benefits (on-site cafeteria at headquarters; Ifood vouchers at branches); * Co-payment health insurance plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deductible loans (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small town in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Purchaser

We are looking for a **Purchaser** to quote and negotiate products and/or services. Collect data, quotations, and orders for system entry. Conduct technical analysis of products, tax burden, taxes, and interest rates. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Populate departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to colleagues on matters related to the department; * Use individual and collective safety equipment when required; * Assess procurement demands and prioritize requests to meet client-area needs; * Strictly follow all stages of the procurement process (quotations, negotiations, supplier registration, documentation, supplier verification, process digitization, follow-up, etc.); * Adhere to guidelines established by the Procurement Policy; * Select optimal suppliers based on market reputation, pricing, delivery timelines, service capacity, and product quality (open bidding); negotiate with suppliers to secure the best terms for the company; * Maintain strong supplier relationships to achieve optimal negotiation outcomes for the company; * Propose improvements to the procurement process; * Comply with all internal company procedures, including the Code of Ethics; * Execute actions defined in the company’s Supply Chain and corporate strategy to ensure goal achievement; * Guide and support assistants in performing their tasks; * Provide procurement-related support to management and other departments; * Commit to self-development, continuously improving areas highlighted in evaluations and feedback from immediate supervisors; * Complete procurement department reports; * Monitor production, compliance, and quality of technical procedures performed by subordinate teams. **Requirements and Qualifications** * Bachelor’s degree in Business Administration, Economics, Accounting, or related fields; * Knowledge of basic finance and taxation concepts; * Negotiation techniques; * Postgraduate degree in Project Management; * Proficiency with Google tools (Sheets, Docs). **Preferred qualifications:** * **Level I** – 1 year of experience in the field; * **Level II** – 2 years in the role; * **Level III** – 3 years of experience in the role; * Familiarity with Google tools (Sheets, Docs); * Basic understanding of Cost Analysis and Taxation; * Basic English proficiency. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A balanced hierarchical structure—horizontal and vertical—where you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Dependent PCD Support; * Payroll-deducted Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Carpentry Assistant

We are looking for a **Carpentry Assistant** to perform carpentry tasks. Study the piece to be fabricated, analyzing the drawing\-model, specifications, or other instructions, to establish the work sequence. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments, when requested; * Use individual and collective safety equipment, as required; * Perform basic carpentry tasks; * Carry out auxiliary carpentry tasks; * Support cutting of parts according to measurements; * Support handling of parts during fabrication; * Load, unload, and transport materials; * Prepare and transport materials, tools, devices, or any components, cleaning and organizing them according to instructions; * Remove debris, rubble, and discarded materials from the site; * Maintain the worksite clean. **Requirements and Qualifications** * Completed elementary education; * Basic understanding of measurements. **Preferred qualifications:** * Completed or ongoing secondary education; * Knowledge in the field of carpentry; * Driver’s license category A or AB and defensive driving certification. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical organizational structure—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent with Disability allowance; * Payroll-deductible loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior towns to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Telecommunications Assistant | Fixed-Line Telephony648454551934731228

Indeed

Telecommunications Assistant | Fixed-Line Telephony

We are looking for a **Telecommunications Assistant** to monitor and provide support for voice, LTE/5G control platforms. Provide support for configurations of routes, extensions, cities, services, and other logic rules related to voice, LTE/5G services. Conduct detailed traffic analysis. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Populate area-specific KPIs when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, as required by the department and leadership direction; * Monitor and provide support for voice, data, LTE/5G platforms; * Provide support for route, extension, and network configuration setups, and other logic rules related to voice services; * Monitor radiofrequency planning and coverage studies (using drive-test and network planning software) for areas to be served by LTE/5G technologies; * Monitor detailed traffic analysis; * Monitor discrepancies identified in CDR inter-carrier billing reconciliations; * Reconcile and analyze disputes; * Verify debits and/or credits resulting from network usage and follow up on appropriate resolutions; * Maintain contact with support teams of other operators to resolve issues; * Handle fixed-line number portability procedures; * Receive port-in or port-out requests, forward them, and track the process in the Brazilian Telecommunications Association’s portability system; provide line activation or deactivation through Brisanet’s Customer Support department; * Monitor and provide support for OSS (Operations Support Systems) and BSS (Business Support Systems), RAN (Radio Access Network), and Core Network services. **Requirements and Qualifications** * Completed Technical Course in Information Technology; * Basic Computer Skills; * Fundamentals of computer systems and networks; * Programming and networking logic; * Google Earth. **Preferred qualifications:** * Pursuing a Bachelor’s degree in Computer Science, Information Systems, or related fields. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat and growth-oriented structure—meaning you are the protagonist of your own career!; * Meal benefits (on-site cafeteria at headquarters; Ifood vouchers at branches); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small town in the state of Ceará. We were founded with the goal of **providing high-quality, affordable internet access to smaller towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Network Quality Supervisor | Network Quality648454549783061229

Indeed

Network Quality Supervisor | Network Quality

We are looking for a **Network Quality Supervisor** to oversee the calculation and monitoring of availability metrics (uptime, MTTR, MTBF) for critical network links and equipment. Use incident data to optimize processes, tools, and network architecture. Assess technical risks, challenge plans, and enforce effective rollbacks. Ensure root cause analyses (RCAs) for major incidents to prevent recurrence. If you are a detail-oriented professional who delights customers and demonstrates strong ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure adherence to departmental standards, processes, routines, and policies; * Lead and align your team through ongoing monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment or termination requests, disciplinary actions, and other people management activities; * Promote and embed organizational culture (Business, Mission, Vision, Values, and Strategy) within your team; * Monitor and analyze departmental performance indicators and define short- and medium-term actions to improve deliverables; * Identify innovations and improvements that enhance productivity and performance in departmental activities; * Support audit processes as required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership upon request; * Participate—when requested—in defining the department’s strategic and budgetary planning; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to this position as needed by the department and directed by leadership; * Supervise the calculation and monitoring of availability metrics (uptime, MTTR, MTBF) for critical network links and equipment; * Compile executive reports on network health, SLAs, and improvement plans; * Use incident data to optimize processes, tools, and network architecture; * Lead the incident response team, ensuring proper prioritization and escalation; * Ensure RCAs for major incidents to prevent recurrence; * Assess technical risks, challenge plans, and enforce effective rollbacks; * Supervise and approve maintenance windows to minimize impact; * Validate outcomes and ensure no new incidents occur. **Requirements and Qualifications** * Completed or currently pursuing a bachelor’s degree in IT, Business Administration, Human Resource Management, or related fields; * Basic computer literacy, knowledge of computer networks and telecommunications. **Preferred qualifications:** * Familiarity with Google tools (Sheets, Docs) and network monitoring systems; * CCNP / CCIE / CCNA certifications. **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A balanced hierarchical and flat organizational structure—meaning you are the protagonist of your own career!; * Meal benefits (on-site cafeteria at headquarters; iFood vouchers at branches); * Co-payment health insurance plan; * Dental insurance; * Life insurance; * Childcare allowance; * Dependent PCD (Person with Disability) allowance; * Payroll-deductible loans (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small city in Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary