After-Sales Analyst

Description

Job Summary: Customer service and satisfaction analysis, clarifying doubts about products and services, with a focus on collecting data and inputs related to customer satisfaction. Key Highlights: 1. Focus on customer satisfaction and service 2. Clarification of doubts regarding products and services 3. Collection of customer satisfaction data Provide excellent customer service, analyzing all collected information and ensuring customer satisfaction; Clarify questions related to products and services; Collect data and inputs regarding customer satisfaction; Availability for travel (as required). Requirements: Bachelor's degree in Business Administration, Commerce, Business Management, or Production/Quality Engineering is desirable; English proficiency at basic/intermediate level for reading and speaking is a plus; Basic knowledge of Microsoft Office suite, with emphasis on Excel; Experience with TOTVS \- Protheus system is a plus. Minimum Education Level: Bachelor's Degree Driver's License: Categories A and B Willingness to travel * Profit Sharing Plan (PLR) * Meal Voucher * Food Allowance * Life Insurance * Dental Plan * Health Insurance * WellHub (formerly Gympass)