Job Summary: We are looking for professionals passionate about innovation to monitor and manage data centers, ensuring stable operation of servers and IT infrastructure. Key Highlights: 1. Be part of a vibrant culture focused on innovation and customer respect. 2. Explore your skills and collaborate with brilliant minds in technology. 3. Work on disruptive and challenging solutions. At Hitss, innovation is our fuel, curiosity is our engine, and respect for the customer is our guide. If you are driven by passion for creating disruptive technological solutions, if you constantly seek challenges that push the boundaries of what is possible, and if you believe putting the customer first is the key to success, then you are in the right place. We want people who stand out, think outside the box, and are willing to explore new horizons. Here, every idea is valued, every question is encouraged, and every challenge is seen as an opportunity for learning and growth. Join us and be part of a vibrant culture where innovation is fueled by relentless curiosity and where respect for the customer permeates all our actions. Here, you will have the freedom to explore your skills, collaborate with brilliant minds, and transform the future of technology. If you are ready to join a company that believes talent is the key to success, send us your resume and join our team. We look forward to meeting you and jointly driving the next generation of technological solutions. **Come be a Hit!** **Responsibilities and Duties** * Monitor the data center, supervise the environment, and ensure all servers, storage systems, switches, and other equipment operate within normal parameters. * Oversee preventive and corrective maintenance of servers, storage systems, switches, and other IT assets. * Log incidents, document and report failures or occurrences in the environment, following established procedures and workflows for handling and resolution. * Provide basic technical support to internal users or customers, focusing on resolving simple connectivity, access, and system functionality issues. * Manage physical access control to the data center, ensuring only duly authorized personnel enter the facility. * Monitor, respond to, and manage the ticket queue, prioritizing and routing requests according to criticality, urgency, and impact on the environment. * Provide ongoing monitoring, support, and management of the data center environment, ensuring all operations run stably and without interruption. * Execute daily operational routines, perform system integrity checks, generate status reports, and support scheduled maintenance. **Requirements and Qualifications** **Required Qualifications:** * Bachelor’s degree in Computer Science, Software Engineering, Data Processing, Information Systems, or Network Administration; * Experience with structured copper cabling (CAT 5e, CAT6, and CAT6A); * Experience with optical cabling (OM3 and OM4) and asset management; * Experience with facilities operations and performance indicator management; * Knowledge of cooling systems and electrical infrastructure; * Experience with capacity planning and occupancy planning; * Knowledge of IT governance and standards TIA 942, ISO 20000, and ISO 27001; * Proficiency in MS Office suite; * Availability to work rotating shifts; * Experience with backup media storage and management, including offsite processes. **Desirable Qualifications:** * Experience with Data Center Infrastructure Management (DCIM) tools and incident management tools; * Experience with MS Office suite and ITIL V3 framework for IT services, with hands-on experience in incident management processes. **Additional Information** Want to see all our open positions? Visit our page: Hitss – Join Our Team https://globalhitss.gupy.io/ **Important: All our positions are open to professionals with disabilities, gender equity, and racial/ethnic diversity.** The HITSS BRAZIL is a multinational company belonging to the Claro Group, operating for over 30 years in the digital solutions and IT services market across 7 countries. Combining unparalleled experience and specialized expertise, our 5,000 employees are committed to making the new happen every day. We invest in innovation with integrity and strive to develop inclusive, responsible, and sustainable solutions to serve our employees and customers. **Through our diversity and inclusion pillar, everyone has equal opportunities to build their career.** We make no distinction based on gender, religion, race, sexual orientation, social status, or disability. If you enjoy challenges, trends, agile and innovative processes, this is your place. Join us!