Job Summary: Flash is seeking a professional to manage CX processes and products, supporting structural improvements and ensuring project transparency and visibility. Key Highlights: 1. Work within an intelligent ecosystem that simplifies HR and finance management 2. A creative, technology-driven, and autonomous environment to transform ideas 3. Be part of a culture characterized by accelerated learning and a strong sense of purpose Flash is an **intelligent ecosystem of HR and finance solutions** that simplifies all aspects of daily workplace management through a single platform — from onboarding and time tracking to benefits and corporate expenses. We transform complex processes into an enchanting journey, creating a work experience that is **lighter, more human, and more efficient for everyone.** Internally, we call this the **Flamingo Effect**: every idea, every line of code, every interaction resonates far beyond Flash, impacting the daily operations of companies and millions of people. Working here means experiencing **the power to make things fly**, driven by creativity, purpose, and real impact. **Join us as a Flamingo! ✨** ### **Why work with us?** At Flash, we believe major transformations begin with individual flights, gain momentum collectively, and find direction in the values that guide us as a flock: ✨We create value with our customers ✨We solve problems pragmatically ✨We play together ✨We deliver consistent results ✨We learn and transform ### **Our way of working:** * Being a Flamingo at Flash means thriving in a creative and technology-rich environment, with **autonomy to create, test, and transform ideas into real solutions** that help companies and individuals soar higher. * **Accelerated learning:** each challenge is an opportunity to grow and innovate. * **True belonging:** no one flies alone — always in formation. * **Sense of purpose:** what starts at Flash transforms how the world works. * Leave your mark on the world of work and experience with us the power to make things fly. ### **✨ Our benefits:** * **Flash Card (our beloved rosinha!)** with flexible benefits: meals, groceries, mobility, health, education, culture, and well-being * Health insurance * Life insurance * Extended maternity and paternity leave + childcare allowance * Birthday day off * Hybrid and flexible work model + home office allowance + office experiences * Exclusive discounts with partners via the Flash app * TotalPass * Pet care plan with Guapeco ### **All our positions are inclusive** * We value diversity in all its forms and believe plural teams build stronger, more human, and more innovative solutions for Flash. Therefore, all our positions are open to people of any gender, race, ethnicity, age, sexual orientation, gender identity, religion, or persons with disabilities (PwD). ### **✨ What you’ll do:** * Manage processes related to CX products, tools, and internal processes, contributing to efficiency and strategic alignment; * Support and implement structural improvements in workflows to enhance operational efficiency and improve customer experience; * Ensure project information and progress updates are always current, facilitating necessary transparency and visibility across all Flash teams involved; * Serve as the main point of contact with other Flash teams, assisting in gathering information, managing tasks, and routing CX-related project requests; * Identify opportunities and risks during project planning or execution and collaborate on proposing data-driven, creative solutions that contribute to successful delivery; * Support CX project tracking by monitoring deadlines, pending items, and next steps, promoting clear and open communication among all involved teams; * Participate in continuous improvement projects, helping organize scopes and roadmaps, and reporting progress, KPIs, and deliverables to leadership; * Use quantitative and qualitative analyses to support decisions, identify patterns, and measure the impact of CX initiatives. ### **What we’re looking for:** * Completed undergraduate degree; * Knowledge of: Project Management, flowchart creation, problem-solving; BPMN; * Familiarity with Google Workspace and/or Microsoft Office suite, and process tools such as Miro, Figma, and Draw.io; * Technical knowledge of: Google Sheets and Excel (formulas, dashboards, basic automations). ### **What we expect:** * Excellent interpersonal skills to interact effectively with diverse audiences; * Outstanding communication and writing skills; * Proactive, results-oriented profile; * Data analysis knowledge, with ability to interpret information and generate actionable insights. ### **Nice-to-haves:** * Familiarity with HubSpot (information management, reporting, and automation); * Knowledge of SQL. **Will you fly with us?** Apply now to our openings and help spread the Flamingo Effect to even more companies across Brazil! Follow us on Instagram @meuflash. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
João Silva
Indeed · HR
João Silva
Indeed · HR
