Description
Job Summary:
A professional to provide system support, analyze errors, execute SQL queries, and manage support tickets in a logistics environment.
Key Highlights:
1. Handling of Level 1 and Level 2 support tickets and analysis of systemic errors
2. Knowledge of ERP, TMS, and HCM systems
3. Experience with KMM TMS NsTech and HCM Senior systems
**Responsibilities:**
* Handling of support tickets (Level 1 and Level 2\)
* Analysis of systemic errors and user support
* Knowledge of ERP, TMS, and HCM systems
* Database queries (SQL)
* Log and system inconsistency analysis
* Ticket management tools
* Basic understanding of system integrations
**Requirements:**
* Bachelor's degree completed in Information Systems, Computer Science, Systems Analysis and Development, Software Engineering, Logistics, or related fields;
* Transportation and logistics processes;
* Issuance of CT\-e and MDF\- , freight billing, freight rate tables;
* Incident reporting and delivery tracking;
* Experience with KMM TMS NsTech;
* Experience with Multi-Shipper NsTech;
* Experience with HCM Senior systems;
* Experience in transportation companies or logistics operators;
* Experience with API or EDI integrations;
* Experience in logistics system improvement or implementation projects.
Work Location: Itapecerica da Serra \- 100% On-site
Minimum Education: Bachelor's Degree