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Job Summary: Act as the focal point for system integrations, ensuring visibility, monitoring, and governance, and serving as the liaison between departments and partners. Key Highlights: 1. Orchestrate suppliers and customers in system integrations 2. Ensure visibility and automated monitoring of the integration ecosystem 3. Act preventively by identifying risks in integrations Serve as the focal point for system integrations, responsible for: * Orchestrating suppliers and customers * Ensuring functionality, visibility, monitoring, and governance of integrations * Acting as the liaison between technical teams, business units, and external partners **Responsibilities and Duties** * Serve as the liaison between customers and suppliers involved in integrations * Coordinate analysis and resolution of incidents related to integrations * Organize and conduct technical and alignment meetings * Ensure visibility and automated monitoring of the integration ecosystem * Present and explain the integration map to internal departments * Monitor SLAs, deadlines, and action plans * Document integration flows, dependencies, and critical points * Support customers in technical decision-making (without coding) * Act preventively by identifying risks in integrations **Requirements and Qualifications** * **Experience with system integrations** * **Knowledge of:** o REST APIs o HTTP / HTTPS o JSON / XML o Authentication (OAuth, API Key, Basic Auth) * **Ability to:** o Read logs and error messages o Analyze payloads o Understand API contracts * **Familiarity with:** o Environments (DEV / HML / PRD) o Synchronous and asynchronous integrations o Concepts of SLA and monitoring * **Education in:** o Information Systems o Systems Analysis and Development o Engineering o Or related fields **Additional Information** **Project/organizational management knowledge** * **Familiarity with project management** * **Ability to lead meetings and follow-ups** * **Organization of requests, priorities, and deadlines** * **Experience with:** o ServiceNow o SAP * **Clear communication with:** o Technical teams o Business units o External suppliers * **Preferred qualifications:** o Prior experience as a developer, systems analyst, or integration analyst o Interest in or early transition toward project management / technical leadership We are Telefónica Tech, the global provider of Cloud, IoT, and Big Data services within the Telefónica Group—now a leader not only in telecommunications but also in technology. Our purpose is to **Digitalize to Connect**, bringing people, businesses, and society closer together, building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices—putting them in control of their digital lives, securely and reliably, all with the quality that only the Telefónica Group delivers. To make this possible, we rely on a highly certified and specialized team that grows every day! We lead the digital transformation process and connect with the most innovative and collaborative ways of working. We believe the path to delivering the best experience to our customers begins with an excellent experience for our employees. We believe diversity—of people, experiences, cultures, behaviors, skills, and attitudes—is a differentiator that reflects the society in which we live. We have an internal program built upon the pillars of Gender, LGBTQIAP+, Race, Persons with Disabilities (PcD), and 50+ to ensure a more inclusive culture and a more diverse, representative environment. We are a technology company inspired by diversity and innovation, offering space for everyone, supporting and embracing differences. #VempraTTech
