**Job Description** --------------------- Coordinate and lead the LLP transportation operations team, ensuring efficiency, delivery, and compliance with KPIs. Focus on process optimization, cost management, and continuous improvement, aligning operational strategies with DHL's goals and customer expectations. Identify and implement initiatives that generate added value for the customer, either through cost reduction or service level improvement, using DHL's continuous improvement tools; Ensure definition and updating of procedures (WIs and SOPs); Guarantee team training according to the training matrix and operational procedures; Lead performance meetings with key carriers; Ensure interface with DPDHL support areas (IT, HR, etc.)**Requirements** -------------- Required: \- Bachelor’s degree in Engineering, Business Administration, Logistics, or related fields \- Advanced knowledge of transportation processes, freight contracts, and SLAs. \- Advanced Excel and Power BI skills (dashboards, indicators, report automation). \- Familiarity with track & trace systems, logistics visibility, and system integrations. \- Analytical ability and experience in logistics cost reduction. Desired: \- Postgraduate specialization in management/logistics or related fields \- Experience with TMS \- Continuous improvement tools \- Intermediate English proficiency**Responsibilities** --------------------- 1\. Operational Management: Coordinate daily transportation activities (scheduling, monitoring deliveries and pickups, incidents) and ensure compliance with SLAs and KPIs. 2\. Team Leadership: Manage team performance, promoting technical and behavioral development. 3\. KPIs and Costs: Monitor operational and financial indicators (e.g.: OT, OTD, IOD, OTR, NO SHOW), implementing corrective actions to address gaps when present. 4\. Continuous Improvement: Identify opportunities for route optimization, cost reduction, and process standardization. 5\. Compliance: Ensure compliance with HSE (Health, Safety, and Environment) policies and internal standards. 6\. Relationship Management: Act as a focal point for customers and partners, resolving issues and ensuring customer satisfaction. 7\. Reporting: Prepare presentations and dashboards to update management and customers on operational results.