Technical Support Assistant

Description

Job Summary: The Technical Support Assistant will be responsible for ensuring excellence in customer service and the full functionality of solutions provided to customers. Key Highlights: 1. Customer technical support via chat, phone, and email 2. Equipment configuration (modems, trackers, and SIM cards) 3. Learning culture, meritocracy, and growth opportunities **ABOUT META TELECOM** We are leaders in IoT connectivity solutions and operate in one of the fastest-growing sectors worldwide. Our journey is marked by innovation, rapid growth, and a commitment to delivering the best customer experience. We seek professionals who wish to grow alongside us in an environment that values performance and continuous learning. **JOB DESCRIPTION:** The **Technical Support Assistant** will be responsible for ensuring excellence in customer service and the full functionality of solutions offered to customers, guaranteeing quality, accuracy, and responsiveness in every interaction. **RESPONSIBILITIES AND DUTIES** * Customer technical support via chat, phone, and e\-mail; * Equipment configuration (modems, trackers, and SIM cards); * Recording and managing information in management platforms; * Preparing reports and analyses in Excel; * Interacting with telecom operators to resolve issues; * Guiding customers on product and service usage. **REQUIREMENTS AND QUALIFICATIONS** * Strong written and verbal communication skills; * Organization, attention to detail, and proactivity; * Typing speed and adaptability to new systems; * Basic knowledge of Excel (editing and formulas). * Preferred: Intermediate/advanced Excel proficiency. **ADDITIONAL INFORMATION** CLT – 44 hours per week, Monday to Friday, business hours, On-site (with possibility of hybrid work) **BENEFITS**: Meal Voucher Food Voucher Total Pass Health Insurance Dental Insurance Conexa Saúde Birthday day off and hybrid work schedule. **HERE YOU WILL FIND** A learning-oriented and meritocratic culture Structured feedback and periodic evaluations Real opportunities for professional growth An innovative, agile, and continuously evolving environment Job type: Full-time, Permanent CLT Compensation: Starting from R$1\.776,00 per month Benefits: * Medical assistance * Dental assistance * Free parking * Food allowance * Transportation allowance Selection question(s): * Do you reside in Piracicaba/SP? Work location: On-site