MONITORING ASSISTANT

Description

Job Summary: A professional responsible for mediating between drivers and customer service, resolving route-related issues, ensuring service level compliance, and maintaining communication with teams. Key Highlights: 1. Mediation between drivers and customer service team 2. Resolution of route-related issues and solution seeking 3. Ensuring Service Level Agreement rules to minimize waiting time Mediate between drivers and the customer service team; List all route-related issues and seek solutions; Ensure Service Level Agreement rules to minimize customer waiting time; Complete spreadsheets and performance indicators; Direct communication with supervisors, drivers, and assistants. Employment Type: Full-time CLT Compensation: R$2\.200,00 \- R$2\.200,01 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Basic food basket * Free parking * Profit-sharing program * Life insurance * Transportation voucher