Reception Agent

Description

Job Summary: Provide humanized and high-quality service to customers, ensuring the completion of medical examinations and the security of information. Key Highlights: 1. Humanized and high-quality customer service 2. Strong interpersonal relationship skills 3. Negotiation and persuasion abilities If your purpose is to inspire people to care for people, you are in the right place! Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been operating in the market for 38 years. We have become a reference group in Diagnostic Medicine, offering over 7\.300 health services, including clinical analyses, imaging diagnostics, vaccination, and executive check-ups. Sabin also operates in Primary Health Care (PHC) through Amparo Saúde and launched Rita Saúde—the integrated health services platform—last year. We are recognized across Brazil and Latin America as one of the Best Companies to Work for more than 18 consecutive years. Our strong organizational culture emphasizes respect, development, diversity, and inclusion. We have over 6\.700 employees and operate across 12 states and the Federal District, with 323 units distributed from north to south of the country. Want to learn more about our brand? Visit www.sabin.com.br or follow our official social media channels: LinkedIn Sabin Medicina Diagnóstica \| Instagram @sabinmedicinadiagnostica \| Facebook Sabin Medicina Diagnóstica \| **Responsibilities and Duties** * Provide humanized and high-quality service to customers at business units and/or other designated locations; * Register/update customer information in the service management system; * Request authorizations from health insurance providers according to each provider’s established policy; * Serve customers by considering all necessary information required for examination execution, while adhering to company-defined procedures; * Negotiate with customers regarding fees and payment methods (per company-aligned processes); * Perform additional duties relevant to the position; * Ensure confidentiality and security of information, complying with information security and data protection policies and regulations. **Requirements and Qualifications** * Completed high school education; * Strong interpersonal relationship skills; * Effective communication skills; * Negotiation and persuasion abilities; * Prior experience in customer-facing roles is desirable. **Additional Information** * **Everyday Benefits:** Transportation Allowance or Fuel Assistance; Meal Voucher or Food Allowance; * **Health and Well-being Benefits:** Health and Dental Insurance; Extended Maternity and Paternity Leave; Life Insurance; * *Benefits are subject to change.* A health reference, recognized for people management excellence and female leadership, committed to sustainable best practices and actively engaged in local communities, Grupo Sabin was founded in the federal capital in 1984 by two entrepreneurs, Janete Vaz and Sandra Soares Costa. Today, it employs approximately 7,000 professionals united by the purpose of inspiring people to care for people. Present in 14 states plus the Federal District, the company delivers health services with excellence, innovation, and socio-environmental responsibility across its 354 units distributed from north to south of the country. Grupo Sabin’s health ecosystem comprises a diversified portfolio covering clinical analyses, imaging diagnostics, anatomical pathology, genomics, immunization, and executive check-ups. Additionally, it includes primary healthcare services, supporting population health management through coordinated care programs and pathways via Amparo Saúde, and the integrated health services platform—Rita Saúde—a digital solution partnering with pharmacies, physicians, and other health professionals to promote quality, efficient access to healthcare. To foster entrepreneurship in healthcare, Grupo Sabin launched SkyHub.Bio in 2020—a dedicated innovation hub promoting and developing startups, encouraging partnerships, knowledge exchange, and building business models grounded in science, efficiency, and customer experience to advance the healthcare sector. As a solid national company with a visionary outlook, well-established values, and a genuine commitment to ESG principles, Grupo Sabin delivers health and wellness services to support its customers’ health journeys across the entire country. It maintains the Instituto Sabin, which since 2005 has implemented impactful social initiatives in communities where the company operates, focusing on improving quality of life, well-being, and prosperity—and fostering social innovation. To date, the Institute has positively impacted over 1.6 million people and 902 social organizations. Explore our selection processes and stay updated on available positions across Sabin units nationwide. After all, we invest in carefully designed processes to attract individuals who align with our purpose and values. *Stay alert and avoid scams! We do not charge any fees at any stage of our selection processes.*