Patient Services Assistant

Description

Job Summary: Responsible for front desk reception, patient interaction through various channels, and the organization of appointments and medical records, ensuring a humanized and efficient patient experience. Key Highlights: 1. Warm and humanized customer service 2. Organization and smoothness of service delivery 3. Support across multiple clinical departments * Greet and welcome patients at reception, ensuring an organized, courteous, and humanized experience; * Manage patient communication via WhatsApp and telephone, providing guidance to both current and prospective patients regarding inquiries, appointment scheduling, and consultation follow-up; * Schedule medical consultations and follow-up appointments, ensuring accurate calendar management; * Monitor the patient journey within the clinic to support seamless service delivery; * Assist other departments within the facility to contribute to smooth daily operations; * Organize medical records and maintain up-to-date system entries; * Maintain clinic environment cleanliness and order. **Requirements** * Completed high school education (higher education in Administration or related fields currently pursued or completed is preferred); * Prior experience in customer service, preferably in clinics or hospitals; * Strong verbal and written communication skills; * Organizational ability and attention to detail; * Basic computer proficiency (Word, Excel, and customer service systems). **Additional Information:** * **Work Location:** Campo Grande * **Salary:** R$ 2\.120,00 (Net) * **Benefits:** R$ 700 \- Cost-of-living allowance (meals and transportation) \+ Profit-sharing * **Employment Type:** CLT (Permanent) * **Working Hours:** Monday to Friday \- 9:00 AM to 6:00 PM / Saturday \- 9:00 AM to 1:00 PM Availability for a 6-day training program at the clinic's headquarters in Sorocaba (SP); accommodation, meals, and transportation costs covered by the company. Job Type: Permanent CLT Compensation: R$2\.100,00 \- R$3\.500,00 per month Benefits: * Meal voucher * Transportation voucher Experience: * Customer Service (Mandatory) Work Location: On-site