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Job Summary: Tahto is seeking talented individuals to join its successful team, focused on transforming lives through technology and innovation—with tact, empathy, and quality. Key Highlights: 1. Company focused on technology and humanized customer service. 2. Internal opportunities for growth and professional development. 3. Values diversity, culture, and the personal stories of its employees. We are Tahto—a company with a new business mindset that leverages technology not only to build customer service solutions but also to place humanity at the core of everything we do. We have over 8,000 employees spread across five Brazilian states—people from all backgrounds, cultures, ethnicities, genders—who are valued for their unique life stories. To further strengthen this successful team, we seek talents who can help us become a leading company in transforming people’s lives through technological solutions and innovations—always with tact, empathy, and quality. If this describes you—and if you thrive on challenges and new achievements—join our team! Tahto values the potential of its employees and therefore offers an internal opportunities program designed for those pursuing growth and professional development. You could be one of them!" We count on your human warmth and imaginative attitude to co-author a new story together. Tahto is technology, human warmth, creativity. Tahto is all of us! #soutahto **Responsibilities and Duties** * Manage operational leave schedules; * Monitor daily and consolidated individual agent performance indicators; * Analyze passive and active turnover by supervisor and coordinator; * Prepare daily and consolidated absenteeism reports; * Develop operational results presentations and track related action plans; * Consolidate campaign incentive awards; * Collaborate with local Process and Planning teams to clarify doubts and align actions; * Size and allocate staffing levels per cell; * Support action plans for operational KPIs; * Interface with Process, Project, and IT teams; * Monitor new training cohorts and GIP (organizational chart) updates; * Maintain and update site operational system information; * Track and update cell tools (GIP, FPW, and Management Board); * Monitor overtime hours, time banks, and compensatory time arrangements; * Submit justifications for unlogged time, schedule adjustments, shift transfers, and time bank entries. * Perform other duties related to this role. **Requirements and Qualifications** * Completed undergraduate degree; * Intermediate proficiency in Microsoft Office Suite; * Advanced knowledge of operational systems. * **Behavioral Skills: structured and critical thinking, problem-solving, clear communication, time management.** * Organization and planning skills. **Additional Information** Benefits: Childcare allowance per child up to age 5; Special Needs Child allowance—no age limit; Health and dental insurance; Life insurance; Transportation allowance; Meal and/or food allowance; PPR—Profit Sharing Program; Wellhub (Wellness Platform); Partnerships with diverse companies (e.g., educational institutions, language schools, etc.). Benefit eligibility is subject to a set of conditions communicated during the hiring process. **WANT TO MAKE A DIFFERENCE? JOIN US!** **CHECK OUT OUR OPEN STAFF, ADMINISTRATIVE, AND EXECUTIVE POSITIONS AND APPLY!**
