Job Summary: We are seeking an After-Sales Coordinator to lead the team, ensure customer satisfaction, and resolve post-purchase issues, with a focus on quality and relationship management. Key Highlights: 1. Lead and guide the after-sales team 2. Ensure high-quality customer service and efficient solutions 3. Maintain good customer relationships and foster loyalty After-Sales Coordinator Position **Description:** We are looking for a professional to coordinate the after-sales team, ensuring customer satisfaction and resolution of potential post-purchase issues. Responsibilities: * Lead the after-sales team by guiding and monitoring activities * Ensure high-quality customer service, seeking efficient solutions to post-purchase issues * Analyze team performance indicators and propose continuous improvements * Conduct training and capacity-building sessions for the team * Maintain strong customer relationships to promote loyalty Requirements: * Prior experience in the after-sales field * Leadership ability and teamwork skills * Strong communication and negotiation skills * Proficiency in CRM tools * Completed bachelor's degree in related fields
João Silva
Indeed · HR
João Silva
Indeed · HR
