Job Summary: This role involves providing first-level technical support, diagnosing and solving hardware/software issues, and maintaining user information and system performance. Key Highlights: 1. First-level technical support to users 2. Diagnosis and resolution of hardware and software issues 3. Incident registration and tracking **Description**: \- Receive, register, classify, and track technical support incidents via the ticketing system; \- Provide first-level (N1\) technical support to users, both on-site and remotely; \- Diagnose and resolve issues related to hardware, software, operating systems, networks, and corporate applications; \- Perform basic configurations on workstations, printers, mobile devices, and peripherals; \- Monitor ticket status until resolution, keeping users informed; \- Document solutions and procedures in the knowledge base; \- Assist in creating, updating, and managing users, permissions, and access rights; \- Meet established deadlines and service level agreements (SLAs); \- Support administrative activities within the IT department when requested. **Requirements**: Proactive attitude; Windows operating systems (Linux desirable); Office Suite / Microsoft 365; Basic networking knowledge (TCP/IP, DNS, DHCP); Computer hardware and peripherals; Experience or familiarity with incident management systems (Help Desk / Service Desk). **Desirable**: \- Currently pursuing a Bachelor's degree in Information Technology or related fields; **Benefits**: \* Meal allowance (R$ 240.00\); \* Transportation allowance; \* Health insurance (30% employee-paid); \* Dental insurance (100% employer-paid); \* Attendance bonus (R$ 250.00\); \- Monthly bonus; \* Annual bonus; \* Benefits club: discounts for movies, universities, etc. Salary: To be negotiated Working hours: 7:20 AM to 5:30 PM (Monday to Friday) Employment type: Permanent CLT contract Compensation: R$2\.000,00 \- R$2\.500,00 per month Work location: On-site