Customer Success

Description

Job Summary: You will be responsible for guiding students through their journey, understanding their needs, and ensuring a positive experience with AVA Brasil Educação's products and services—driving engagement and contributing to tangible outcomes. Key Highlights: 1. Continuous learning environment and exchange of ideas 2. Essential role in strengthening the student relationship 3. Focus on solving challenges and making a difference in people's experiences AVA BRASIL EDUCAÇÃO | Campo Grande - MS | On-site Job Description If you're seeking new challenges and want to join a strategic, dynamic, and continuously growing team, this invitation is for you! At **AVA Brasil Educação**, we believe customer success begins with committed, collaborative, and passionate people who create great experiences. Here, you’ll find a continuous learning environment, open idea exchange, and ample space for professional development. As part of the **Customer Success** team, you will guide our students through their journey, understand their needs, and ensure they have the best possible experience with our products and services. Your role will be essential in strengthening relationships, driving engagement, and delivering real results. If you enjoy communicating, solving challenges, and making a difference in people’s experiences, **AVA may be your place**. ✨ Responsibilities and Duties * Guide students throughout their journey—from onboarding into the product or course—to ensure a positive experience. * Conduct **onboarding for new students**, guiding them on platform access, schedules, and available resources. * Maintain active communication with students to understand their needs, difficulties, and opportunities for improving their experience. * Drive **student retention**, preventing cancellations and identifying solutions for potential dissatisfaction. * Monitor customer satisfaction and engagement metrics. * Collaborate closely with the **Sales and Marketing** teams to align on the student journey. * Identify opportunities to improve products, services, and processes based on student feedback. * Strengthen the relationship between students and the brand by delivering valuable experiences. Requirements and Qualifications * Prior experience in **customer service, client relationship management, or Customer Success** is considered a strong advantage. * Strong **verbal and written communication skills**, with ease in interacting with diverse customer profiles. * Ability to **organize and manage multiple tasks** efficiently. * Team-oriented mindset with ability to collaborate across different company departments. * **Proactive, solution-oriented profile**. * Familiarity with **customer support tools, CRM systems, or digital platforms** is a plus. * Basic knowledge of **customer experience and customer journey concepts** is valued. Desirable Qualifications * Experience with **customer support via WhatsApp, email, or support platforms**. * Ability to **analyze customer feedback and propose experience improvements**. * Basic understanding of **Customer Success metrics**, such as retention, satisfaction, and engagement. Salary Range To be discussed Employment Type CLT (Consolidation of Labor Laws) Benefits **Meal/Voucher Allowance** R$ 1,205.00 monthly on the Ifood Benefits card (Elo brand), comprising R$ 955.00 for meals/food + R$ 250.00 flexible amount for your preference. **Health Insurance – Unimed Campo Grande** AVA covers 100% of the employee’s monthly premium. You pay only 50% co-payment upon usage. Dependent coverage is available at an affordable cost. **Access to Wellhu (formerly Gympass), Starbem, and Optum** Taking care of your mind and body is part of our routine! **PLR – Profit Sharing Program** Up to 3 salaries next year, depending on goal achievement. **SESC Partnership** More leisure, culture, and wellbeing for you and your family. **Career Development Plan** Grow with us—through clear paths and real opportunities. **Access to Courses and Training** After all, continuous learning is in our DNA. About the Company We are more than a company—we are a vehicle for transformation. We combine technology and digital marketing to deliver high-quality knowledge to an ever-growing number of people across Brazil. We believe sharing knowledge is the key to transforming careers and lives—and this philosophy guides every step of our work. Through online courses, exclusive mentorships, postgraduate programs, international certifications, in-person events, and an active digital presence, we directly impact professionals seeking growth and distinction in their fields. We are building a team that believes in the power of education, moves with purpose, and understands that transforming others also transforms themselves.