Job Summary: We are seeking a Call Center Operator to provide active and/or receptive customer service, delivering high-quality support to customers and presenting solutions. Key Highlights: 1. Active and/or receptive customer service with a focus on customer satisfaction 2. Teamwork to exceed performance targets 3. Clear, efficient, and courteous communication **Job Description:** ---------------------- We are seeking a Call Center Operator to provide active and/or receptive customer service, delivering high-quality support to customers, identifying their needs, and presenting solutions in a clear, efficient, and courteous manner. If you enjoy working with people, possess strong communication skills, and are results-oriented, this opportunity is for you! Responsibilities: Conduct active and/or receptive customer service, understanding customer needs and offering appropriate solutions; Record all interactions, information, and requests in the system to ensure organized and accurate follow-up of service cases; Maintain a high level of customer satisfaction by providing empathetic and excellent service; Collaborate as part of a team to achieve established goals and exceed performance expectations. **Essential Requirements:** ------------------------------ Previous experience in Call Center (active and/or receptive); Strong verbal and written communication skills, with clarity, empathy, and courtesy; Ability to handle diverse customer profiles and varied situations; Basic knowledge of Microsoft Office Suite. **Desirable Requirements:** -------------------------- Availability to work on a 6x1 rotating schedule from 10:00 AM to 4:25 PM, with alternating days off between Saturday and Sunday; Availability to work fully onsite in Maringá \- PR. **Employment Type:** -------------------------- CLT **PCD:** -------- NO **Salary:** ------------ $2,043\.39 **Benefits:** --------------- Meal or Food Card: R$28.00 per working day; Health Insurance: 50% co-payment; Dental Insurance: 70% co-payment; Transportation Voucher; TotalPass: Benefit for access to partner gyms; Dedicated dining and rest area in an innovative and comfortable environment; Casual Friday; Special events and commemorative dates. **Work Location:** ---------------------- COOPER SERVICOS **Working Hours:** ------------------------ 6x1 rotating schedule from 10:00 AM to 4:25 PM, with alternating days off between Saturday and Sunday **Additional Information:** --------------------------- Working hours: 6x1 rotating schedule from 10:00 AM to 4:25 PM, with alternating days off between Saturday and Sunday; Position requires 100% onsite work in Maringá \- PR; Base salary: R$ 2\.043,39 \+ benefits.