Job Summary: The Bari Group is seeking a Customer Success professional to serve as a consultative point of contact, ensuring a positive experience and strengthening relationships with customers in real estate-backed loan transactions. Key Highlights: 1. Consultative support throughout the customer journey for real estate-backed loans 2. Focus on strengthening relationships and proposing appropriate solutions 3. Internal collaboration to continuously improve the customer experience We are **Bari**, a group specializing in the **Real Estate-Backed Loan** market, with 30 years of experience in the full cycle of real estate credit origination and securitization. We aim to transform our customers’ lives through intelligent financial products thoughtfully designed for each individual need. To continue advancing toward our goal of **being Brazil’s leading reference in real estate-backed credit**, we need the best team. The **Customer Success** department’s mission is to ensure that customers achieve their desired outcomes with the bank’s products and services, thereby strengthening relationships built on trust, proximity, and partnership. We operate consultatively, supporting customers throughout their entire journey—from application submission through registration and final contract execution. **Key Responsibilities:** * Serve as the customer’s consultative point of contact, ensuring a positive experience across the entire journey; * Fully oversee the process—from application submission through registration and final contract execution; * Identify customer needs and propose suitable solutions aligned with both customer expectations and bank policies; * Monitor deadlines and process stages, maintaining clear, concise, and proactive communication with all involved parties; * Establish and strengthen relationships grounded in trust, transparency, and partnership; * Collaborate with internal departments to ensure process quality and compliance; * Contribute to continuous improvement of the customer journey by suggesting adjustments and initiatives that enhance satisfaction and outcomes. Requirements: **What We Look For In You:** * Bachelor’s degree in Business Administration, Communications, or related fields (in progress or completed); * Prior experience in Customer Success, Customer Service, Relationship Management, or After-Sales is a plus; * Strong verbal and written communication skills, empathy, and solution-oriented mindset; * Analytical ability to monitor customer indicators and metrics. ✨ Familiarity with CRM and relationship management tools is a plus. Benefits: Meal Allowance Food Allowance Transportation Allowance Health Insurance (no monthly premium deduction or co-payment for you and your dependents) Dental Insurance (multiple plans and coverage options) ️‍ ️ Wellhub: A comprehensive network of gyms, wellness apps, meditation platforms, nutrition services, and more Profit and Results Sharing Program (PRP) **Perks:** Bariclube: Partnerships with restaurants, gyms, universities, language schools, and more Headhunter Bari: Refer talent and earn rewards! Continuous learning environment 1:1 meetings (feedback-driven culture) Performance Evaluation and Individual Development Plan (IDP) Are you excited to join our team? Apply now—good luck!