Backup Customer Service Representative - Campo Grande/MS

Description

Job Summary: The Customer Service Representative is responsible for providing customer service, clarifying inquiries, and resolving issues, requiring strong communication skills, proactivity, and empathy. Key Highlights: 1. Provide in-person, telephone, or email customer service. 2. Efficiently and courteously resolve problems and conflicts. 3. Participate in training sessions to improve customer service. The Customer Service Representative role involves delivering customer service by providing information, clarifying inquiries, and resolving issues. The professional must possess strong communication skills, be proactive, and demonstrate empathy to handle diverse situations. * Serve customers in person, by telephone, or via e\-mail, providing information about products and services * Record customer complaints, suggestions, and compliments * Efficiently and courteously resolve problems and conflicts * Participate in training sessions to enhance customer service * Follow company policies and procedures to ensure service safety and quality * Maintain a clean and organized workplace