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Job Summary: We are seeking a Level 2 Support Intern with an analytical and curious mindset to investigate issues, identify root causes, and support the analysis and resolution of tickets. Key Highlights: 1. Support the analysis of tickets escalated by Level 1 and investigate root causes 2. Assist with direct client requests (solutions and integrations) 3. Collaborate with internal teams and maintain API documentation About the Position We are looking for a **Level 2 Support Intern** to join our team and support ticket analysis and resolution. We seek someone analytical, curious, and organized—someone who enjoys investigating problems, understanding root causes, and learning how systems operate behind solutions. **Responsibilities and Duties** * Support the analysis of tickets escalated by Level 1, investigating root causes of more complex issues. * Escalate tickets to Level 3 when issues cannot be resolved at Level 2. * Assist directly with client requests (problem resolution and service integrations). * Support data, integration, or platform workflow validation, following technical guidelines and defined processes. * Collaborate with internal teams (technology, product, or operations), as needed, to understand issues and ensure appropriate handling. * Maintain documentation for product APIs. **Requirements and Qualifications** Currently enrolled in an undergraduate program in Computer Science, Computer Engineering, Information Systems, or related fields, from the 2nd semester onward. **Soft Skills:** * Proactivity * Clear and collaborative communication * Growth mindset and commitment to continuous development **Hard Skills:** * Basic knowledge of HTML. * Interest in learning programming (backend and/or frontend), cloud technologies, and DevOps practices; **Preferred Qualifications:** * Familiarity with modern frontend frameworks (e.g., React, Vue, Angular); * Basic knowledge of at least one backend language (Ruby, Java, Python, or similar), starting from the 5th semester (3rd year). **Additional Information** Meal/food allowance, paid via Swile card (Flexible Benefits); DIY Incentive Allowance, paid via Swile card; Remote work allowance, paid via Swile card; Transportation voucher, paid via Swile card; Childcare assistance; Bradesco National Health Plan (no cost to the employee); Bradesco National Dental Plan (no cost to the employee); Life insurance; Birthday Day Off; Vittude: mental health support platform. TotalPass: extensive network of gyms. And much more... SPC Grafeno was founded in September 2019 with a clear mission: to bring greater dynamism, security, and competitiveness to the Brazilian financial market. As a joint venture formed by the innovative fintech Grafeno Digital—specialized in simplifying financial processes—and SPC Brasil, a platform with over 60 years of experience in data analytics for credit decisions, we have built a unique infrastructure for Brazilian creditors. **Our value proposition goes beyond legal requirements.** We combine the best capabilities of SPC Brasil and the Grafeno Group to manage your regulatory processes with excellence. We offer more than asset registration and recordkeeping; **we deliver intelligence, security, and agility to empower our creditors’ decision-making**, providing a comprehensive experience—from fulfilling regulatory requirements to delivering banking solutions.
