Maître

Description

Job Summary: This professional will coordinate the dining room, ensuring excellence in customer service, efficient service organization, and smooth operations, while aligning team performance with customer experience. Key Highlights: 1. Responsible for coordinating the dining room and ensuring excellence in customer service 2. Supervising and developing the dining room team to maintain service standards 3. Handling conflicts, complaints, and planning dining room occupancy Gruppo Trevisani has been active in the gastronomy market since 2014. Currently, it operates six establishments: Ristorantino Jardins, Ristorantino Riviera de São Lourenço, Ristorantino Rio, Ristorantino Caffè (Shopping Pátio Higienópolis), Lassù, and Lassù Rooftop Club — all led by Ricardo Trevisani, a restaurateur with 40 years of experience in gastronomy. He began his career as a chef in Italy for nine years, later leading Grupo Fasano for over two decades, and subsequently founding and operating the Maremonti Group until 2013. In 2026, Ristorantino Porto Alegre (Shopping Bourbon) will open. Join our team! **Job Objective** Responsible for coordinating the dining room, ensuring excellence in customer service, efficient service organization, and smooth operations, while aligning team performance with customer experience. **Main Responsibilities** * Supervise the dining room team (waiters, busboys, hostesses). * Organize table assignments and service flow. * Ensure service standards and staff conduct. * Monitor table service and intervene when necessary. * Resolve conflicts and handle customer complaints. * Train and develop the service team. * Coordinate operations with kitchen and bar for seamless service delivery. * Manage reservations and plan dining room occupancy. * Support sales strategies (including collaboration with the sommelier). **Requirements** * Prior experience as a maître or in dining room leadership. * Knowledge of à la carte service. * Skills in team management and restaurant operations. * Strong communication skills and professional demeanor. **Behavioral Competencies** * Quick decision-making * Emotional intelligence * Organization and systemic vision * Customer experience focus **Working Conditions** * Standing work and constant movement throughout the dining room. * Shifts during peak hours, including evenings, weekends, and holidays. Employment Type: Full-time, CLT (Consolidated Labor Laws) Compensation: R$2.500,00 – R$3.200,00 per month Benefits: * Health insurance * Life insurance * Transportation allowance Work Location: On-site