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Job Summary: Professional responsible for managing processes, teams, improvement projects, customer relationships, and quality audits in after-sales. Key Highlights: 1. Team management and individual development 2. Focus on continuous improvement and process quality 3. Strategic customer relationship and product prospecting Responsibilities: * Report workflow process failures * Define work routines * Define customer engagement techniques * Monitor telephone and email support * Manage after-sales improvement projects * Support individual development of each team member in coordination with Human Resources * Inform customers about requested actions * Conduct periodic contact with customers and non-customers * Propose new products to customers * Manage team personnel (evaluations, training, hiring, terminations, vacations, disciplinary actions, performance, etc.) * Conduct audits on process flows, chat transcripts, resolved tickets, and phone calls (focusing on metrics such as TMA, TME, and LOST CALLS) to ensure quality control And other duties relevant to the position. Salary: To be negotiated + Quarterly bonus Benefits: Transportation allowance or fuel subsidy; Free parking; Meal allowance of R$23 per worked day; On-site kitchen; Pharmacy discount; Total Pass; Health and dental insurance after 90 days (probation period); Health and wellness programs Working Hours: Monday to Friday, from 08:30 to 18:18 (1-hour lunch break) Minimum Education: Bachelor's degree
