**B2C Vice-Presidency** **Southern Regional Directorate** **Work Location: Porto Alegre** An open, transparent workplace that inspires trust and self-development. With this environment in mind, the B2C area strives to deeply understand our customers’ needs and transform them into a unique value proposition. Delighting and retaining customers is what drives us every day! If you love technology, thrive in a dynamic environment, and enjoy teamwork, then Vivo stores are the place for you! Here, we take genuine pleasure in serving customers and presenting all of Vivo’s connectivity services—enabling people to fully enjoy life through an enchanting experience. **Responsibilities and Duties** * Manage partners and build strong relationships; * Understand needs/objectives and develop customized actions; * Develop strategies to meet demands and exceed expectations; * Manage contracts, negotiate pricing and commercial terms; * Identify sales and expansion opportunities; * Analyze sales and performance data; * Deliver product/service presentations and demonstrations; * Conduct field visits and apply checklists to ensure execution aligns with commercial strategies; * Provide support to sales operations and act as intermediary/resolver for issues affecting partners; * Manage and enable product supply to partners/PDV (Point of Sale); * Ensure optimal product availability and coverage; * Guarantee strict compliance with the commercial partnership agreement between Vivo and its partners; * Establish preventive controls, identify and correct deficiencies in sales and management processes; * Extract information from company systems within the scope defined for the role; * Operate sales systems; * Create reports and charts enabling tracking and historical storage of sales data and sales quality metrics, supporting decision-making and micro-management of partners; * Perform administrative tasks complementary to sales processes; * Ensure application of the General Data Protection Law (LGPD) in all activities under the incumbent’s responsibility. **Requirements and Qualifications** * Bachelor’s degree preferred; * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); * Solid experience in commercial areas (sales), * KPI management and report creation; * High resilience; * Ability to work with unstructured processes and demands; * Strong analytical capability and holistic vision for mapping and executing processes; * Sense of urgency; * Teamwork skills, including supporting peers and internal customers and sharing knowledge; * Excellent interpersonal skills; * Proactivity/initiative; * Effective communication. Desirable Qualifications: * NEXT, SIEBEL, SAP, WFM, CONECTOR, PLATON; * Knowledge of agile methodologies (KANBAN, SCRUM, LEAN, etc.); * Lean Six Sigma (training or certification at any level); * Quality management tools; * Process management and flowcharting. **Additional Information** **At Vivo, we care for those who make everything happen—you!** * Customize your own benefits package: meal vouchers, food vouchers, gym membership, pharmacy, health insurance, dental insurance, and more! * Brand-new smartphone + unlimited plan with Brazil’s fastest 5G! * Top-tier discounts on Vivo services (TV, internet, apps, etc.). * Annual bonus to recognize your efforts. * Private pension plan to help you plan for the future. * Support for parents (daycare, school, or babysitter). * Freedom to be yourself. Here, style is free! \#VemdeVocê * Birthday leave — a paid day off. * Ready to change the world? We have an outstanding volunteer program. * Discounts on courses, universities, and certifications. * Grow with us—in Brazil or abroad! \#VivoMinhaCarreira * Take care of yourself with \#VivoBemEstar: nutritionists, psychologists, telemedicine, and more! * Diversity is our essence. Everyone is welcome here! We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices—putting them in control of their digital lives, safely and reliably, with the quality only Vivo delivers. To achieve this, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, seeking innovative and collaborative ways of working. We foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We’re driven by **Purple Passion**—our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability—turning purpose into impact through technology and its infinite possibilities. **To live this essence, we seek people who embody our five core Passions**—behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: immediately address what truly matters to the customer. * **"People are our best technology"**: adopt a constructive attitude, collaborate, and trust in human connections. * **"Curiosity works well"**: act courageously, test new ideas, and learn from every discovery. * **"It can be simpler"**: get straight to the point, resolve issues with the right people, and simplify the path forward. * **"Results are my responsibility"**: own your actions and outcomes, recognizing that omissions also create impact. We believe that **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a competitive advantage, reflecting the society we live in. We maintain a robust internal program anchored in five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and Age 50+. This ensures a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting differences, and embracing inclusion. We believe the path to delivering the best customer experience begins with delivering an excellent employee experience. **\#VemPraVivo**