Job Summary: We are seeking a proactive Implementation Assistant to join our team, ensuring excellence in the customer experience through initial contact, scheduling, clarification of doubts, and monitoring the implementation process. Key Highlights: 1. Ensure an excellent customer experience after contract closure. 2. Act as the contact point between the customer and internal departments. 3. Develop skills in organization, communication, and proactivity. We are looking for an **Implementation Assistant** to join our team and ensure an excellent customer experience immediately after contract closure with the sales team. **Responsibilities** * Conduct initial contact with new customers, extending a welcome and supporting the implementation process; * Schedule kick\-off meetings and other necessary sessions; * Clarify customers' initial questions, conveying confidence and guidance; * Monitor implementation progress, acting as the contact point between the customer and internal departments; * Route requests to internal workflows, such as support, marketing, and IT; * Support the team by maintaining records and updating internal tools, spreadsheets, and systems; * Organize and monitor schedules of department leaders; * Maintain frequent contact with customers via phone and e\-mail, ensuring alignment and clarity in communications. **Requirements and Qualifications:** * Currently pursuing a bachelor’s degree in Administration, Law, Business Management, or related fields; * Strong verbal and written communication skills; * Confidence and proactivity; * Organizational skills and attention to detail; * Ability to interact effectively with customers and work collaboratively in teams; * Capacity to manage multiple tasks and meet deadlines; * Punctuality and accountability; * Proficiency in computer use, Excel, and e\-mail.