Description: * Education: Completed High School; Bachelor’s degree in progress in Information Systems, Computer Science, Database, Engineering, Marketing, Business Administration, or related STEM/IT fields is desirable. * Desired Experience: Experience in Control Desk/Planning within contact centers or similar areas. * Technical Skills: Microsoft Office Suite (Intermediate Excel, Basic Word, Basic PowerPoint), SAP (preferred), basic Power BI knowledge, and information/data management. * Interpersonal Competencies: Relationship management with partners and internal teams, teamwork, negotiation, customer focus, dynamism, ability to learn quickly, strong written communication skills, resilience, organizational ability, and time management. * Languages: Basic Spanish and English. * Systems Used: SAP, Power BI, Excel, BW, GAUGE, SAP Ariba, Perceptive. * Monitor the entire process from order entry through delivery. * Enter orders into SAP when required. * Handle orders (verification, adjustments, shipment date changes, rejections, postponements, order phasing). * Typing, reading, and writing emails. * Customer contact via email, WhatsApp, and telephone. * Daily monitoring of cuts, returns, and suspended shipments. * Validate service level indicators and the Fill Rate loss tree by region. * Direct involvement in return cases with stores and Operating Units (UOs). * Support in reviewing order databases with HM customers. * Conduct blockage reviews due to suppression or non-approved portfolio with customers. * Support meetings with customers and commercial teams (in-person and online). * Contact internal and external customers to ensure order alignment. * Monitor product replenishment and fulfillment. * Collaborate with customers and the commercial team on product master data maintenance. * Schedule and align deliveries with stores / Distribution Centers (CD) / factories / billing units. 2512070202191721466