Hostess/Host

Description

Job Summary: A Host/Hostess is responsible for welcoming guests, assisting them, and ensuring their satisfaction, delivering a memorable experience. Key Highlights: 1. Warmly greet and welcome guests 2. Ensure high guest satisfaction and experience 3. Collaborate as a team with a positive attitude and effective communication Hostess/Host **A Host/Hostess makes guests feel at home by offering a warm welcome, assisting them in settling in, and subsequently providing a welcoming farewell. They must help in every way possible to ensure the highest level of guest satisfaction.** **What will I be doing?** As a Hostess/Host, you will be responsible for greeting guests in a friendly, punctual, and efficient manner, ensuring an excellent experience for guests and team members. You must also possess comprehensive knowledge of menu options. Specifically, you will be responsible for performing the following tasks to the highest standards: * Address guest inquiries in a friendly, prompt, and efficient manner. * Maintain thorough knowledge of the menu and all products. * Follow proper reporting procedures when issues arise. * Uphold Hilton’s presentation standards, including uniform, personal cleanliness, and hygiene. * Answer calls courteously and promptly, taking legible and accurate messages and relaying them to the appropriate person without delay. * Possess strong knowledge of restaurant table layout. * Comply with hotel safety regulations, fire safety rules, and all health and safety legislation. **What are we looking for?** **A Host/Hostess** working across Hilton brands consistently acts on behalf of our guests and collaborates with other team members. To succeed in this role, you must embody the following attitudes, behaviors, skills, and values: * Positive attitude * Strong communication skills (verbal and written) * Commitment to delivering high levels of customer service * Excellent personal presentation standards * Flexibility to respond to varying work situations * Ability to work independently or as part of a team The following competencies and differentiators would be advantageous for this position: * Relevant educational background * Experience in Food & Beverage departments and/or the hospitality industry * Prior experience handling cash * Knowledge of food hygiene regulations **What is it like to work at Hilton?** Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxury full-service hotels and resorts to extended-stay suites and midscale hotels. For nearly a century, Hilton has offered business and leisure travelers the best in accommodations, services, amenities, and value. Hilton is dedicated to continuing its tradition of delivering exceptional guest experiences across its global brands. Our vision — “to fill the earth with the light and warmth of hospitality” — unites us as a team to create extraordinary hospitality experiences every day around the world. And our incredible team members are at the heart of it all!