Administrative Assistant

Description

Job Summary: Provide courteous in-person, telephone, and digital customer service, delivering information and scheduling appointments at an orthopedic clinic. Key Highlights: 1. Multichannel and courteous customer service 2. Organization of the reception area and patient flow 3. Administrative support for customer service activities Orthopedic Clinic located near Hospital Cristo Redentor, in the North Zone of Porto Alegre, is seeking an Administrative Assistant: On-site – CLT contract. Responsibilities: - Provide in-person, telephone, and digital channel customer service, delivering information courteously and clearly; - Schedule, confirm, and reschedule consultations and exams; - Perform patient check-in and check-out, verifying registration data and documents; - Guide patients regarding appointment times, exam preparation, internal procedures, and institutional policies; - Update and maintain accurate patient data in the system; - Support reception organization, ensuring a welcoming and orderly environment; - Direct patients to respective departments or responsible professionals; - Manage customer service queues and prioritize according to protocols; - Assist in verifying health insurance authorizations and referral forms, when applicable; - Record incidents, requests, and relevant information for the team; - Support administrative activities related to customer service. Requirements: - Courteous demeanor, strong communication and expression skills, and passion for customer service. - Prior customer service experience. Work Schedule: Monday to Saturday (some Saturdays on rotating schedule), 6 hours 15 minutes per day — flexible timing — 180 hours/month. Total Remuneration: Approximately R$2,400.00 (Base salary: R$1,850.00 + cash handling allowance + bonus). Benefits: - Meal voucher: R$19.50/day - Health insurance plan - Birthday day off - Discounts on FGV courses - Gym membership - Option to have meals on-site