We are seeking a professional to resolve issues and provide customer support, including configuration and customization of NOVUS products. This individual actively engages in problem-solving situations and escalates critical issues when necessary. This role is essential to ensure effective resolution of problems and delivery of high-level technical support to customers. **Responsibilities and Duties** * Solving complex technical problems. * Assisting with advanced configuration and customization of NOVUS products. * Mentoring and guiding colleagues within the team. * Creating and maintaining technical documentation and knowledge base. * Organizing and prioritizing support tickets to ensure efficiency. * Delivering exceptional customer service. **Requirements and Qualifications** **Requirements** * Technical education in Electronics or related fields, or a Bachelor’s degree in Electrical Engineering, Mechatronics, or Computer Science. * Advanced English proficiency. * Advanced Spanish proficiency (desirable). * Experience in customer service, networking, Windows configuration, industrial automation, and instrumentation. **Preferred Qualifications** * Familiarity with the company’s products. **Additional Information** **Benefits** -------------- * Hybrid work model, offering flexibility and balance between personal and professional life * Commuter allowance and/or chartered transportation * On-site cafeteria offering breakfast and lunch * Flexible meal card benefit * Birthday leave * In-house therapy sessions with SESI * Discounted therapy sessions via Vittude * Health insurance plan * Dental insurance plan * Total Pass * Workplace gymnastics * Life insurance * Childcare assistance * Monthly productivity bonus * Semi-annual profit-sharing program * Education assistance * Development programs including training courses, language classes, job rotation, and continuous improvement initiatives For **over 40 years**, we have delivered high-performance solutions that simplify people’s lives, foster progress, and generate opportunities for society as a whole. Specialized in industrial automation, we manufacture products for data acquisition and logging, temperature and process control, and signal transmission. We are more than 230 professionals across **Brazil and worldwide**. Our solutions are present in over **60 countries**, with strong presence in the pharmaceutical, food & beverage, building automation, renewable energy, and cold-chain logistics sectors. Our headquarters and manufacturing facility are located in **Canoas (RS)**, with branches in **São Paulo (SP)** and **Curitiba (PR)**. We also operate our own offices in **Argentina, the United States, and Italy**, expanding our international footprint.  #### **If you seek a stable industry with a welcoming environment, join our team!**