Store Manager

Description

Job Summary: We are seeking a Store Manager for our Moinhos location to lead a team, focus on customer experience, manage operations, and develop talent within a new retail model. Key Highlights: 1. Focus on building lasting relationships with customers and teams 2. Impeccable service in the Zerezes style 3. Professional development and growth within the brand **Zerezes was born from design, from your attentive eye toward people, and from the desire to redesign what does not work.** We believe eyewear is a tool for expressing our personal style and personality—but we know this is not how people perceive eyewear; instead, they see it as functional and unattractive. We aim to transform how people buy and relate to their prescription eyewear, because by doing so, we improve not only how they see themselves but also how they engage with the world. We are looking for people for **our Moinhos store** who believe it is possible to delight and build lasting relationships with our teams and customers. We seek professionals eager to work within a new retail relationship model—one that, rather than focusing solely on sales for the sake of sales, believes it is possible to redesign workplace relationships between people and companies. **Our managers are responsible for:** * Delivering results, commitment, process control, and impeccable service in the Zerezes style to achieve the highest possible NPS score; * Ensuring the physical infrastructure of stores operates smoothly; * Controlling store expenses against set targets; * Managing store inventory to ensure continuous stock availability; * Managing relationships with lens suppliers and other third parties, and guiding the team in meeting eyewear assembly and repair deadlines; * Following performance goals and metrics that value the well-rounded professional, with monthly evaluations for each team member, indicating pathways for development and growth within the brand; **To become a manager at Zerezes, you must have:** * Extensive knowledge of commercial **performance indicators**; * **Prior experience in a management role**, with strong emphasis on team development; * Experience in optical retail management is a **plus!** **Working with us offers several benefits, including:** * **Bradesco Health Plan (Effective)** (ward coverage); * **Meal Allowance** — R$ 25 per day via CAJU card; * **Transportation Allowance** — deposited onto the CAJU card according to employee need, with payroll deduction as required by law; * **Wellhub** (formerly Gympass); * **Conexa Saúde** (mental health benefit, pharmacy discounts, and diagnostic test discounts); * **On Happy** (leisure travel discounts); * **Zerezes product discount program** Zerezes is a Brazilian brand born from care for every detail of the experience. We believe in doing things well, with intention, and in building genuine relationships with those who choose us. Here, we work with autonomy, an owner’s mindset, and accountability for what we deliver—always striving to evolve and do better. If you’ve read this far and feel Zerezes could be your next step, come discover why it even hurts to call us an optical store ::)