Air Agent

Description

Job Summary: The Air Agent will work in the operational area, processing shipments and documentation, communicating with customers and suppliers, and maintaining compliance standards. Key Highlights: 1. Shipment and documentation processing 2. Effective communication with customers and suppliers 3. Maintenance of compliance standards and KPIs **Company Description** **Imagine being part of one of the world's largest logistics companies!** **At the heart of global trade, international logistics is essential—and at Expeditors, we are the force that keeps the world moving!** Specializing in global supply chain management, we offer a professional, welcoming, and inspiring workplace where innovation and customer service are always top priorities! Headquartered in Seattle, Washington, Expeditors is a global logistics company with over **20\.000 highly qualified professionals**, distributed across a worldwide network of more than **350 locations on six continents**. Together, we meet the growing demands of international trade with customized solutions and integrated, continuous information systems—always ready to make a difference! **Join our Expeditors family** A multinational company distinguished by its care and dedication—not only to external customers but also to our internal customers. Our dream is to recruit, train, and retain the world's best talent in logistics and technology! We value every one of our employees, and more than 50% have grown with us! Our high retention rate stems from a special compensation program that goes beyond employment—we offer opportunities for you to shine, do what you love, and build a rewarding career alongside us! **Job Description** The **Air Agent** will work in the operational area, responsible for processing shipments—including all associated documentation. Key duties and responsibilities include: * **Tracking and monitoring shipments**. * **Preparing, handling, and processing cargo documentation**. * **Accurate and timely data entry** into our operational system. * **Effective communication** with customers, suppliers, other Expeditors offices worldwide, and colleagues—via high-volume email, phone, instant messaging, and face-to-face interaction. * **Accurate and timely client billing**. * **Contributing to maintaining strong relationships with service providers**, such as airlines and others. * **Maintaining compliance standards at all times**, including internal policies and procedures, external government regulations, and customer requirements. * **Meeting key performance indicators (KPIs)** to support departmental, branch, product, and corporate goals. * **Desire to understand the department’s overall process flow** and continuously seek opportunities to improve efficiency. **Qualifications** * Experience in the field. * Solid understanding of products, services, and systems. * Strong market and competitive knowledge. * Effective interpersonal skills, including proven abilities to listen, understand, and communicate clearly and concisely to achieve positive outcomes. * Proficiency in Microsoft Office (Excel, Word, etc.). * Fluency in English. * Proactive and strong organizational skills. **Additional Information** **We offer benefits that truly make a difference in caring for our employees:** Meal Voucher Food Voucher Transportation Voucher Medical and Dental Insurance Gympass LinkedIn Learning **We’re excited to meet you and welcome you to our team!** **Together, we’ll make a difference and keep the world moving.**