Job Summary: The Customer Service Assistant will serve as a link in the Supply Chain, acting as a point of contact for the Operations Directorate, resolving issues and helping shape Renner's future. Key Highlights: 1. Dynamic and collaborative engagement in the Supply Chain of the Lojas Renner Ecosystem. 2. Point of contact between supply/distribution operations and the commercial area. 3. An environment that values learning, diversity, and inclusion. Would you like to contribute to Lojas Renner S.A.'s Ecosystem? Here’s what this opportunity entails on a day-to-day basis: As a member of the Supply Chain Directorate’s Customer Service team, the Customer Service Assistant will be responsible for serving as one of the Company’s Supply Chain links and one of the primary points of contact for the Operations Directorate (Stores). This position is intended for someone who enjoys problem-solving and who is eager to actively engage and make a difference in colleagues’ work. We seek a dynamic individual capable of collaborative, proactive, energetic, and agile work while managing multiple tasks. We are looking for someone with strong communication skills, who enjoys working collectively and is not hesitant to speak up. We are part of a dynamic organization that embraces constant change, continuous expansion, and requires talented people to help build the Renner of the future. We seek individuals eager to participate in this construction and who care more about asking questions than having answers. **Responsibilities and Duties** * Serve as one of the primary points of contact between product supply/distribution operations and the commercial area; * Conduct communications via email and phone with Stores, Partner Carriers, and Distribution Centers; * Develop and monitor control tools and performance indicators for the area. **Requirements and Qualifications** * Language: Intermediate Spanish * Ability to communicate clearly, both orally and in writing; * Empathy and customer orientation; * Ability to perform and manage process routines; * Ability to collaborate effectively with other Company departments and external partners; * Proficiency in Microsoft Office, especially Excel and PowerPoint. **Desirable:** * Currently pursuing an undergraduate degree in Business Administration, Social Sciences, Communications, Engineering, or related fields * Experience: Logistics/Supply Chain/Supply Chain Management/Commercial/Customer Service **Additional Information** **\*\*Please note that the application deadline for internal candidates is March 29, 2026** **Work Location: Porto Alegre-RS** **Working Hours: Administrative** What excites you? Far beyond being the country’s largest fashion retailer, we are an Ecosystem where we create the future, innovate, and solve diverse challenges. Every day, we learn something new, develop skills, and refine talents. Here, we foster a sense of belonging, respect diversity, and operate in an environment where we care for and support one another. Our environmental and social awareness informs all our actions, reflecting our clear commitment to employees, customers, and suppliers. If what excites you is the opportunity to learn, share, and teach; if what excites you is respect, diversity, and inclusion—you belong here. Join our team of 24,000 employees united to delight customers alongside the Renner, Camicado, Youcom, Ashua, Repassa, and Realize brands. So, are you ready to create responsible fashion with us? \#WhatExcitesYouExcitesUs
João Silva
Indeed · HR
João Silva
Indeed · HR
