COMMERCIAL AND OPERATIONAL SUPPORT - OPERATORS

Description

Job Summary: We are looking for an agile professional to join our Commercial team, providing specialized support and service to partner operators, ensuring alignment and continuity of operations. Key Highlights: 1. Welcoming, engaged, and passionate team 2. Dynamic environment where ideas are welcome 3. Opportunity for learning and growth Do you love the travel universe more than anyone else? Then this is your place! We are **Cativa Operadora**, one of Brazil's largest tour operators, with 25 years of history and over 2 million passengers carried. We began in a small office in Porto Alegre and today we operate across all corners of Brazil, connecting dreams, destinations, and people. We are seeking a talented professional to join our **Commercial** team. If you are agile and deliver **support and service** like an expert, this opportunity could be yours! **What you will do here:** * Conduct operational integration with partner operators, ensuring process and workflow alignment. * Provide system usage support, monitoring and directing operational requests related to operators. * Deliver operational support during Sales Executives’ vacations or participation in Famtours, ensuring activity continuity. * Support operational requests related to Cativa Operadora events. * Assist Sales Executives with day-to-day operational requests from operators. * Provide service and support to partner operators contacting via phone, directing and tracking requests to resolution. * Monitor and ensure progress of operational requests linked to operators. **What we expect from you:** Communication Commitment Organization Proactivity Responsibility **Proficiency in:** Customer service Microsoft Office Suite Tourism knowledge is a plus **What you’ll find here:** A welcoming, engaged team that loves what they do A dynamic work environment where your ideas are welcome Opportunities for learning and growth within the company A collaborative culture with constant cross-departmental exchange So, are you ready to embark with us? At Cativa, we believe in people who go beyond — those who want to transform the world through travel experiences. If this resonates with you, come captivate with us! An amazing team is waiting for you