Internal B2B Sales Representative

Description

Job Summary: The professional will manage a B2B customer portfolio, negotiate B2B sales, communicate offers, and support customer satisfaction—acting as an enabler and motivator. Key Highlights: 1. Active B2B customer portfolio management 2. Multi-channel negotiation and customer service focused on sales 3. B2B sales promotion and team integration **What we expect from you:** * Completed or ongoing undergraduate degree in administrative, commercial, engineering, architecture, or related fields. * Prior experience as a B2B Sales Representative (product knowledge is considered a plus). * Prior experience with SAP, ServiceNow, and Qlik Sense systems (considered a plus). * Intermediate Office suite proficiency. * Availability to work on weekends and holidays. * Customer satisfaction orientation. * Negotiation skills. **Typical daily responsibilities:** * Customer Portfolio Management: + Proactively manage the store’s customer portfolio using channels such as phone, e\-mail, and WhatsApp to understand customers and develop tailored proposals aligned with their needs. + Retain customers through differentiated service, identifying and fulfilling their daily, weekly, and monthly needs. + Boost purchase frequency and increase average cart value. * Customer Service and Negotiation: + Respond to quotations and negotiate orders received via multiple channels (e\-mail, phone, WhatsApp, and in-person visits), focusing on closing sales under optimal conditions for both the customer and Leroy. + Conduct external visits to the top 20 customers in the portfolio to understand on-site requirements and strengthen relationships. * Communication and Promotion: + Communicate specific offers to CNPJ-registered customers, collaborating with store Commercial Managers to optimize resources and improve campaign effectiveness. + Act as an enabler and motivator within stores, leading topics related to B2B and CNPJ sales to drive engagement and shared understanding of our business. + Participate in internal meetings (morning/afternoon briefings) to present results of initiatives and sales performance. * Internal and Strategic Support: + Serve as the store’s point of contact for requests related to CNPJ-registered customers and usage of the Leroy Merlin Empresas portal. + Support Project Sales Representatives in serving CNPJ-registered customers, conducting credit analysis and negotiations to maximize sales and repeat business. + Contribute to integrating store teams around B2B sales objectives. * Post\-Sales and Customer Satisfaction: + Perform post\-sales activities focused on customer satisfaction, ensuring customer needs are effectively met and resolved to foster loyalty." Apply for this position and become part of our journey! We wish you good luck in your application process! Don’t forget to visit a store to learn more about what it’s like to be part of our team—see firsthand the people who deliver the best experiences to our customers. We encourage diversity and inclusion; therefore, all positions are open to People with Disabilities (PwD). \#WeBuildCareers