Vice-Presidency: VP Engineering and Customer Services Directorate: DIR CENTRALIZED CUSTOMER SERVICES Location: South The VP of Customer Services is responsible for fixed-line telephony customer service. We are the company’s face to our customers. The Technical Assistant holds significant responsibility for directing field technicians’ activities via control and monitoring systems, as well as managerial reports on customer service indicators, aiming to ensure optimal support for end customers. Supports supervision in tracking service deadlines, administrative tasks—including scheduling customer appointments—quality control, and deadline monitoring, evaluating contracted providers to enhance the customer experience. Seek solutions to improve customer service and experience with Vivo products. Responsibilities and duties: * Monitor quality indicators and alert supervisors regarding potential deadline slippages; * Direct field teams’ activities to maximize productivity using the company’s monitoring systems; * Schedule technical visits with customers via telephone contact; * Perform administrative routines such as deadline management and field activity coordination. **Responsibilities and duties** * Completed High School education; * Basic or Intermediate Microsoft Office package (basic Excel proficiency is mandatory); * Aptitude for telephone-based customer service; * Availability for flexible working hours, including weekends and holidays on a rotating schedule; * Administrative experience in managing managerial reports and tracking deadlines; * Preferably familiarity with Power BI, Power Apps, and other digital platforms (Microsoft and Google). **Requirements and qualifications** Completed High School education — Academic transcript **Additional information** Here’s what we offer\* you: At Vivo, we spare no effort in supporting and valuing our employees. These are not just excellent benefits—they’re also flexible. * Choose the ideal benefit for you and your dependents through a digital platform offering various categories: Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; * Corporate mobile phone. Yes—a brand-new smartphone for you! * Unlimited voice and data plan! Yes—unlimited! On Brazil’s best mobile network, even faster with Vivo’s 5G! * An exclusive Vivo offer featuring special discounts on landline, broadband, TV, and apps; * Eligibility for annual Bonus or Profit-Sharing Program (PPR); * Plan your future through our Private Pension Plan; * Have children? You’ll be entitled to a subsidy to help cover school, daycare, or babysitter expenses; * Work in an environment that respects your personality, your style of dress, your individuality—you can be authentically you. \#VemdeVocê * Remote work up to two days per week. \#Mobility * Flexible working hours; * Enjoy a personal day off (Day off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs—to help you transform the world; * Access our Educational Development Program, offering partnerships with educational institutions at discounted rates; certifications; and online courses. * Advance your career through our Internal Recruitment Program—within Brazil or abroad, as we operate in over 17 countries! \#VivoMinhaCarreira * Benefit from numerous initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Our employees have access to consultations with nutritionists, psychologists, social workers, telemedicine services, and more! * All our job openings are open to persons with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo We are a Telefônica Group company, Brazil’s telecommunications leader. We operate with the purpose of **Digitalizing to Connect** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices, placing them in full command of their digital lives—with security and reliability—all backed by Vivo’s unmatched quality. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. Agile methodologies have been implemented across the organization, enabling us to embrace the most innovative and collaborative ways of working. We actively promote a diverse and inclusive environment that stimulates creativity, drives innovation, and boosts engagement. We believe that **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a key differentiator, reflecting the society in which we live. We maintain a robust internal program anchored on five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+—to ensure a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, providing space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with delivering an excellent experience to our employees. **\#VemPraVivo**