Description
A Concierge at Dominique is responsible for ensuring a welcoming, organized, and seamless patient experience throughout their entire clinic journey—from arrival to departure.
Key responsibilities:
* Manage daily patient flow, monitoring the full journey (from check\-in to check\-out);
* Greet patients warmly, offering a complimentary menu and initial support;
* Continuously monitor waiting times and keep patients informed about updates and estimated service times;
* Conduct periodic rounds across floors/rooms to ensure patient comfort and well\-being;
* Prepare and organize rooms before patient entry, maintaining excellence standards (ambience, organization, and aromatization);
* Provide service amenities (handwritten notes, truffles, etc.) to reinforce a personalized experience; \-Accompany the patient to departure, ensuring a positive conclusion to the experience;
* Focus entirely on delivering excellence in the patient experience.