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Concierge

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

A Concierge at Dominique is responsible for ensuring a welcoming, organized, and seamless patient experience throughout their entire clinic journey—from arrival to departure. Key responsibilities: * Manage daily patient flow, monitoring the full journey (from check\-in to check\-out); * Greet patients warmly, offering a complimentary menu and initial support; * Continuously monitor waiting times and keep patients informed about updates and estimated service times; * Conduct periodic rounds across floors/rooms to ensure patient comfort and well\-being; * Prepare and organize rooms before patient entry, maintaining excellence standards (ambience, organization, and aromatization); * Provide service amenities (handwritten notes, truffles, etc.) to reinforce a personalized experience; \-Accompany the patient to departure, ensuring a positive conclusion to the experience; * Focus entirely on delivering excellence in the patient experience.

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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