Collections Operator

Description

Job Summary: We are seeking a talent focused on debt negotiation, with experience in telephone and WhatsApp communication, to join our team. Key Highlights: 1. Opportunity to join a continuously growing team. 2. Focus on debt negotiation and value recovery. 3. An environment that values professional development and growth. **WHO WE ARE?** For over 60 years, Cortel has been dedicated to caring for people and preserving their stories, valuing transformations and connecting past, present, and future. We are constantly expanding our ventures, offering high-standard infrastructure in harmony with nature. Our specialized team strives to provide exceptional care, ensuring serenity and spiritual comfort to everyone we serve. **WHAT DO WE EXPECT FROM YOU?** We are looking for a new talent to join our team—we seek individuals who are focused and eager to grow alongside us! **JOB RESPONSIBILITIES:** * Conduct active/receptive telephone calls and WhatsApp communications with clients for debt negotiation; * Present payment proposals and alternatives according to internal policies; * Record information and interactions in the system; * Monitor agreed-upon arrangements and pending items; * Meet productivity and recovery targets; * Maintain a professional and courteous demeanor during customer service; * Follow internal operational rules and procedures. **Requirements** * Completed high school education; * Strong verbal communication and argumentation skills; * Negotiation and persuasion abilities; * Organizational skills and attention to system recordkeeping; * Basic computer literacy; * Prior experience in collections, telesales, or sales is preferred.