Description
Job Summary:
Responsible for initial customer service, conflict resolution, presentation of service portfolio, and product sales at an Auto Center, with a focus on customer safety and satisfaction.
Key Highlights:
1. Initial customer service and conflict resolution
2. Presentation of service portfolio and product sales
3. Requirements: Completed high school education and experience in face-to-face customer service
**Reporting to the area manager, your responsibilities will include:**
* Providing initial customer service at Auto Center locations, ensuring security, dynamism, flexibility, and peace of mind for customers;
* Resolving conflicts and discrepancies during customer interactions;
* Presenting the available service portfolio and guiding customers within the Auto Center;
* Handling pre-inspection verification and customer registration.
* Product sales
**Requirements:**
* Completed high school education or technical course in Administration;
* Experience as a Receptionist in retail stores;
**• Possession of driver's license category B and ability to drive;**
* Prior experience in face-to-face customer service;
* Previous experience in Auto Centers is a plus;
* Ability to work effectively in a team;
* Proficiency in Microsoft Office Suite;
* Strong communication skills, organization, and proactivity;
* Must deliver excellent customer service, demonstrating genuine interest in assisting customers with any inquiries.
SALARY: COMPETITIVE WITH MARKET STANDARDS
Employment Type: Full-time
Work Location: On-site