Job Summary: Sephora’s Cashier is responsible for adhering to cash-handling procedures, delivering exceptional customer service, and maintaining store organization. Key Highlights: 1. Customer service in accordance with Sephora procedures 2. Contributing to a pleasant and organized work environment 3. Teamwork and willingness to learn ### **Position** Cashier ### **Profile** **JOB MISSION** To comply fully with all cash-handling procedures and related policies, and to deliver customer service in accordance with Sephora’s procedures. **KEY RESPONSIBILITIES** **In-Store / Customer Service** * Adhere to all customer service policies and standards in accordance with Sephora’s procedures; * Greet and serve all customers enthusiastically and in accordance with Sephora’s service procedures; * Recognize and respect colleagues’ contributions; * Contribute to a pleasant and organized work environment; * Complete transactions accurately and efficiently (including gift wrapping); * Handle returns/exchanges in a positive manner; * Engage customers in appropriate conversation during transaction completion; * Provide basic store and product information to customers as needed; * Encourage customers to participate in satisfaction surveys; * Act as a productive and motivated member of the store team; * Follow LVMH Group’s Code of Ethics and Conduct. **Store Presentation** * Maintain awareness of Sephora’s product promotion concepts at all times; * Maintain cleanliness and organization standards in the checkout area; * Assist in maintaining backstage standards: stockroom, cabinets, kitchen, restrooms, etc. **Operations** * Execute and comply with all Sephora policies and procedures; * Strive for excellence in one’s area of responsibility; * Participate in supply control (packaging materials, bags, gifts, labels, etc.); * Complete all tasks required for the assigned role in-store quickly and accurately; * Contribute to maintaining store safety standards; * Communicate departmental needs to the Supervisor; * Ensure compliance with sampling policies and procedures; * Stay informed about in-store special events and merchandise promotions; * Assist in reducing company expenses without compromising service or standards; * Perform daily cashier and operational duties: * Returns/exchanges; * Communication of supply replenishment needs; * Price adjustments*; * Cash register opening procedures; * Cancellations*; * Cash register closing procedures; * Employee transactions*; * Appropriate product packaging; * Must be approved by the Store Manager or Supervisor. **Training** * Complete all My Sephora Learning trainings; * Seek additional training when necessary; * Assist in onboarding new cashiers. **REQUIRED QUALIFICATIONS, EXPERIENCE AND COMPETENCIES** **Experience** * Prior cashier experience preferred; **Qualifications** **Required Knowledge and Skills** * Customer service, communication, and organizational skills; * Logical reasoning; * Experience handling cash/register — preferred; * Basic computer literacy — preferred. **Education Level** * High school diploma or equivalent. **Job Requirements** * Communicate verbally with customers and colleagues clearly; * Operate the point-of-sale system; * Demonstrate availability and flexibility; * Adhere to the dress code; * Deliver consistent and reliable service. **Competencies** * Teamwork; * Committed and proactive attitude; * Willingness to learn; * Professional ethics and values aligned with Sephora. ***SEPHORA*** **MAISON** ------------------------ Since 1969, Sephora’s stores have offered passionate beauty fans around the world the privileged freedom to touch and test products. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.