Customer Relationship Assistant

Description

Job Summary: A professional responsible for handling authorization processes for customers, ensuring compliance with ANS deadlines and customer and Associate satisfaction, while operating via multi-channel communication. Key Highlights: 1. Multi-channel customer and partner support 2. Focus on customer satisfaction and compliance with ANS regulations 3. Data registration and assistance in internal processes We seek a professional to execute customer authorization processes for inter-state exchange customers and RS Operator customers at RAUF Providers, primarily via Corporate WhatsApp, RAUF email authorization, and/or password pre-authorization, ensuring compliance with ANS-mandated deadlines and customer and Associate satisfaction. **Responsibilities and Duties** * Provide customer, Associate, and Provider support through existing communication channels (excluding in-person attendance), adhering strictly to applicable regulations to ensure compliance with ANS-mandated deadlines and customer and Associate satisfaction; * Support Associates’ requests related to attendance and/or authorizations at RAUF Providers; in case of difficulties, request analyst support; * Register all data and movements related to requests, attaching mandatory documentation in the Management System; * Execute all processes required to serve beneficiaries in State Interchange within the RAUF Network; * Perform authorizations within the RAUF Network for Unimed Federação beneficiaries, in accordance with contractual coverage, medical audit opinions, and current regulations and legislation; request analyst support in case of difficulties; * Register hospitalized customers in Sys\-On when necessary; * Send lists of hospitalized customers to Associates whenever required; * Assist in maintaining departmental indicators and action plans; * Assist in mapping area processes and updating related documentation; * Record Service Level (non-conformities and complaints); * Generate and provide the Attendance Protocol to beneficiaries; **Requirements and Qualifications** **MANDATORY** * Completed high school education; * Customer service experience involving authorization of medical exams and procedures; * Prior experience in: Health Plan Operator, Accredited Network (hospitals, clinics, laboratories); * Knowledge of ANS (National Supplementary Health Agency) regulations. **DESIRED** * Completed technical education and/or ongoing higher education; * Familiarity with TOTVS, Sys\-on, or similar systems. **Additional Information** **Upon Admission:** ****Fuel Allowance (Sodexo Card) or Transportation Voucher Meal Allowance and/or Meal Voucher (Sodexo Card) Childcare Allowance or Babysitter Allowance Workplace Gymnastics Gympass **After 3 Months:** Education Allowance Language Learning Allowance Unimed Health Plan Uniodonto Dental Plan PPR\- Profit Sharing Program Uniform Personal Accident Insurance Medical Emergency SOS **After 6 Months:** Private Pension Plan We are Unimed Central de Serviços, a cooperative integrated into the Unimed\-RS Business Cooperative System, whose purpose is to foster development and generate economic value for all Unimeds across Rio Grande do Sul. We achieve this by providing products and services, ensuring business sustainability, and collaborating with the National Unimed System as well as hospitals, clinics, laboratories, and credit cooperatives nationwide. **For 27 years**, we have been part of the world’s largest health cooperative system, serving nearly 20 million people. We are also recognized among the **Most Amazing Places to Work**, certified as one of the companies with the best organizational climate, consistently prioritizing the health and well-being of our 300+ employees. Our institutional values include people development and appreciation, participatory and transparent management, cooperation, and environmental responsibility. We are seeking talent across diverse areas and are delighted by your interest in joining our team! **Do you identify with this Unimed way of being? Submit your resume and become part of Unimed Central.** Together, we are amazing! **\#SomosCoop**