ADMINISTRATIVE COORDINATOR

Description

**Job Mission** Coordinate and ensure the execution of administrative and commercial processes within the area, guaranteeing operational efficiency, compliance with internal workflows, support to the sales department, and excellence in customer service, thereby contributing to business results and sustainability. **Key Responsibilities** * Coordinate and monitor the completion of customer registration across internal departments, ensuring alignment with credit policies, payment terms, and supply agreements; * Validate and approve commercial negotiations conducted by representatives and account executives, ensuring adherence to current policies and pricing tables; * Supervise order implementation, billing, and delivery processes, ensuring timely fulfillment and high-quality customer service; * Coordinate customer requests with internal departments, acting integrally across sales and post\-sales processes; * Monitor the order portfolio and track billing and delivery KPIs, ensuring alignment with the sales team; * Support the sales department in presenting and introducing new products to portfolio customers; * Monitor inventory levels and propose commercial actions to optimize turnover and profitability; * Validate commission payments for sales representatives with HR; * Identify opportunities and lead improvements in internal administrative and commercial processes; * Track departmental KPIs, proposing corrective actions and continuous improvement opportunities; * Develop and guide the team, promoting high performance and alignment with departmental objectives. **Mandatory Requirements** * Bachelor’s degree in Business Administration, International Trade, or related fields; * Experience in administrative and commercial routines, preferably in leadership roles; * Experience in process management and KPI monitoring; * Knowledge of sales, billing, and customer service processes; * Intermediate/advanced Microsoft Office proficiency. **Desirable Requirements** * Postgraduate degree in Management, Business, or related fields; * ERP system knowledge; * Analytical, proactive profile with leadership ability, organizational skills, and strong interpersonal relationship capabilities.