Job Summary: TIVIT is seeking a dynamic and experienced Support Coordinator to lead a team, ensure efficient service delivery, and maintain high-quality internal and external support. Key Highlights: 1. Lead the technical support team and optimize processes. 2. Innovative environment that values professional growth and collaboration. 3. Development opportunities within an innovation-driven culture. **Position available at TIVIT** We are looking for a dynamic and experienced professional to assume the role of Support Coordinator. If you possess strong leadership abilities, enjoy problem-solving, and have a passion for technology, this is the perfect opportunity for you. As Support Coordinator, you will be responsible for leading a dedicated team focused on delivering efficient service and achieving results. Your main responsibilities will include supervising inbound support operations, implementing strategies to improve support efficiency and quality, and ensuring high-quality support for both internal and external customers. For this position, we seek a candidate with proven experience managing technical support teams, a track record of continuous improvement in support processes, and solid understanding of technologies related to customer experience. Excellent communication and leadership skills are essential to inspire and motivate your team, as well as the ability to work under pressure and effectively resolve complex problems. You must hold a completed undergraduate degree. Experience in people management and knowledge of remote support tools and ticket management systems are highly valued. Join TIVIT and become part of an innovative team committed to transforming technology into practical and efficient solutions for our customers. Contribute to a work environment that values professional growth and teamwork. TIVIT offers a challenging and rewarding workplace, with development opportunities and a culture that values innovation and teamwork. If you’re ready to take on a new challenge and make a difference, apply now! Minimum Education Level: Bachelor’s Degree * Transportation Allowance * Meal or Food Allowance * MobiFlix * Reimbursement for courses and certifications * Life Insurance * Vidalink Pharmacy Network Agreement * Health and Dental Plan