SNOC ANALYST

Description

Job Summary: We are seeking a proactive NOC/SOC Analyst to monitor, analyze, and support services and infrastructure, ensuring business continuity. Key Highlights: 1. Server, network asset, and system performance monitoring 2. Failure and incident logging and tracking 3. Technical support and first-level infrastructure assistance **ABOUT THE COMPANY** Since 2013, RCX has been recognized for effectively meeting its clients’ needs with innovative and customized solutions across corporate communications, computer networks, contact centers, operations, and intelligence. Our primary objective is to deliver communication solutions that generate measurable results. At our company, we believe software combined with communication transforms how people interact with processes. Our mission is to design, implement, and maintain innovative solutions that drive significant outcomes. We value commitment to building a better society, promoting individual initiatives and fostering a young, productive, innovative, and light-hearted work environment. We are looking for a NOC/SOC Analyst to join our Operations team. This professional will be responsible for monitoring, analyzing, and supporting services and infrastructure to ensure business continuity. The position targets a proactive individual eager to learn and develop skills in networking, security, and technical support. **WORK AREAS** Responsible for monitoring server, network asset, link, and system performance; Register network assets, servers, and services in the monitoring system; Log failure occurrences and track incident resolution; Open tickets with third parties (link providers, third-party systems); Perform basic connectivity tests and, if necessary, escalate to on-call staff; Meet SLAs for response, escalation, and unavailability notifications; Complete shift handover documentation at the end of the shift; Assist in updating customer infrastructure documentation; Perform basic configuration tasks on network assets per company documentation; Provide first-level infrastructure support **REQUIREMENTS** Knowledge of networking, TCP/IP, and remote access; Prior experience in customer service, technical support, and system monitoring roles. Strong verbal and written communication skills; Experience as a Monitoring Analyst or in similar roles. ? Location: Porto Alegre/RS ? Shift Schedule: 12x36 (day shift) ? Work Model: Hybrid