Job Summary: The professional will provide support and assistance to employees using card product systems, manage incident tickets, clarify doubts, and contribute to continuous service improvement. Key Highlights: 1. System support and assistance for card product systems 2. Incident ticket management and resolution 3. Creation and updating of the Knowledge Base All qualified candidates will be considered for this position without distinction based on ethnicity, religion, sexual orientation, gender identity, age, nationality, or disability. We consistently foster an inclusive culture that values diversity and encourages our employees to bring their best selves to work. Our most valuable asset is our people; therefore, Unicred do Brasil promotes equality in opportunity! Our work model at Unicred follows a hybrid format, with two days per week of in-person work at the institution’s headquarters. Currently, our headquarters are located in Porto Alegre and São Paulo, featuring multifunctional environments that promote greater interaction, knowledge exchange, and collaboration. We also offer fully remote/home office positions for professionals residing in other regions of Brazil. We focus on inspiring experiences for a journey of growth and innovation. Do you identify with this? Then join us in cooperation! **Responsibilities and Duties** * Provide employee support for card product systems; * Handle incident tickets related to requests and incidents, applying workaround solutions for known errors; * Clarify doubts and provide guidance to customers; * Route tickets and resolve them within SLA timeframes; * Create and update the Knowledge Base; * Escalate critical situations to Level 2 (N2); * Develop simple scripts for minor database adjustments; * Maintain contact with cooperative staff members; * Participate in or propose automation initiatives for support services, aiming to improve productivity and enable predictive operations. **Requirements and Qualifications** * Completed or ongoing undergraduate degree; * Microsoft Office suite; * Technical support experience; * Knowledge of SQL, Grafana, and log analysis; * Familiarity with incident management tools and SLA concepts. **Additional Information** **Our Benefits** Caring for people lies at the heart of everything we do. Our benefits are designed to promote well-being, balance, and quality of life, supporting employees at different stages of their personal and professional journeys—both inside and outside the workplace. **Supporting Your Daily Life** * **Meal and food allowance:** financial assistance for purchasing meals and groceries * **Home office and hybrid work allowance:** monthly stipend for employees working remotely or under the hybrid model * **Childcare reimbursement (daycare | babysitter):** monthly reimbursement for daycare, preschool, or babysitter expenses * **Mobility allowance:** financial assistance for transportation-related expenses **Securing Your Future** * **Profit-sharing program (PPR):** strategic compensation enabling employees to share in Unicred’s results * **Corporate life insurance:** financial protection and assistance, offering greater security and peace of mind * **Private pension plan:** support for planning a more secure future, with employer co-contribution **Supporting Your Health** * **Medical assistance:** access to medical and hospital care for you and your dependents * **Dental assistance:** dental care coverage for you and your dependents **Supporting Your Well-being** * **English Pass:** digital English learning platform for personal and professional development * **Wellhub (Gympass):** nationwide access to gyms and studios * **Zenklub:** platform offering psychologists and self-development content for you and your dependents * **Christmas basket:** provided so you can organize a special moment * **Birthday day off:** one paid day off during your birthday month to celebrate * **Children’s birthday day off:** one paid day off during your children’s birthday month to celebrate as a family **Extended Parental Leave** * **Maternity leave:** 180 days (six months) * **Paternity leave:** 20 days **Exclusive Requirements for Unicred Employees:** * Attention to minimum job requirements: please verify that you meet the necessary qualifications before applying; * Notify your manager: inform your leadership of your intent to participate in the hiring process before formally submitting your application; * Complete the Gupy form: remember to select the “internal employee” option when registering; * Respect the minimum admission period required by your Regional Nucleus: 1\. Unicred do Brasil: 6 months; 2\. Conexão Regional Nucleus: 6 months; 3\. Multirregional Regional Nucleus: 6 months for processes within the same cooperative (CNPJ) and 1 year for processes across other cooperatives (CNPJ); 4\. Geração Regional Nucleus: 6 months for processes within the same cooperative (CNPJ) and 1 year for processes across other cooperatives (CNPJ). We are one of Brazil’s leading cooperative financial institutions, operating for over 35 years with the purpose of bringing prosperity to the lives of all our cooperative members, transforming our reality into a more collaborative environment. We believe in each individual’s potential, valuing their ideas and skills. Here, you’ll have the opportunity to join a large team contributing to transformative stories through cooperation. Since November 1, 2024, the Unicred System has adopted a two-tier organizational structure. Currently, we have over 4,300 employees, 330,000 cooperative members, 25 cooperatives, approximately 380 business units, and a National Central Office with regional offices in Florianópolis, Belo Horizonte, and Porto Alegre.
João Silva
Indeed · HR
João Silva
Indeed · HR
