IT Support Intern

Description

Job Summary: We are seeking an Executive Secretary to strengthen internal communication, engage employees, and provide technical IT support. Key Highlights: 1. An environment that values connection and engagement 2. Focus on strengthening internal communication and engagement 3. Opportunity for learning and development in the IT field Want to join an environment that values connection and engagement? We are looking for an Executive Secretary to join our team and help us strengthen our internal communication and engage our employees RESPONSIBILITIES Handling employee service requests via the helpdesk system; Providing technical support to resolve basic IT issues (remote and on-site); Assisting with software and application installations; Configuring email accounts; Preparing and formatting computers; Providing basic Windows operating system support; Supporting issues related to printers, internet, and Wi-Fi; Logging and updating service requests in the system; Tracking requests until resolution; Assisting with IT equipment control and organization. REQUIREMENTS Strong verbal and written communication skills; Communicative, patient, and proactive personality; Ability to interact effectively with end users; Ability to resolve requests quickly and efficiently; Interest in learning and developing within the IT field; Basic knowledge of Microsoft 365 (especially Outlook); Knowledge of basic technical support (remote and on-site); Experience installing software; Basic understanding of networks (internet, Wi-Fi, and printers); Familiarity with ticketing tools (helpdesk); Basic knowledge of computer formatting; Knowledge of IT equipment inventory; Basic ITIL concepts. **Minimum Education Level:** Bachelor's Degree