Description
Job Summary:
Provide continuous support and assistance to operations, ensuring smooth daily processes, and deliver service and support to internal customers.
Key Highlights:
1. Continuous operational support and assistance
2. Internal customer service and support
3. Assistance in preventive maintenance control and spare parts management
**Main Responsibilities:**
* Provide continuous support and assistance to operations, ensuring smooth daily processes.
* Deliver service and support to internal customers, ensuring effective resolution of their requests and inquiries.
* Register and regularly update customer information in the system.
* Maintain and update performance indicators, supporting visualization and tracking of results;
* Provide field support, clarifying questions regarding systems and procedures;
* Assist in requesting and managing Personal Protective Equipment (PPE);
* Assist in preventive maintenance control, identifying and analyzing potential deviations and improvement opportunities;
* Record and monitor completed maintenance activities;
* Manage spare parts orders, from request to control;
* Create and track Purchase Orders;
* Analyze system pending items and propose solutions for their resolution;
* Collaborate in developing and reviewing internal processes;
* Maintain control of spreadsheets and other documents;
* Support technician availability management;
* Provide support and assistance to various company departments as needed.
Employment Type: Permanent CLT