Sales Representative

Description

Job Summary: A sales professional responsible for customer service, prospecting and reactivation, quotation management, and order follow-up. Key Highlights: 1. Multichannel customer service for corporate and individual clients 2. Focus on sales and customer prospecting 3. Suggestions for improving sales processes **Responsibilities:** * Provide customer service to corporate and individual clients via all available channels (phone, chat, e\-mail, WhatsApp, Skype, Zendesk, etc) * Assist customers in selecting the best product to meet their needs and expectations (answering questions, sending product links, providing guidance, etc) * Prepare and send product quotations * Conduct product sales * Redirect customer service, finance, and Mercado Livre inquiries. \- Monitor and serve active customers (80/20 spreadsheet \- B2B customers) * Contact inactive customers to reactivate them * Contact prospects to acquire new customers * Query products in the Protheus system * Use Zendesk to record B2C opportunities * Track order status in the system upon customer request * Verify B2B customer registration data * Follow up on B2B quotations for payment collection * Suggest improvements to processes, sales methods, and customer experience * Maintain a clean and organized work area **Requirements:** High school diploma or equivalent; Sales experience. **Benefits:** Compensation: To be discussed Transportation allowance or fuel subsidy of R$ 211.37 Meal allowance of R$ 23.09 per working day; On-site kitchen; Free parking; After three months: Unimed health plan; Pharmacy discount; Total Pass; Health and Wellness Programs \- telemedicine. **Working Hours:** Monday to Friday \- From 08:30 to 18:18 Minimum Education Level: High School (Secondary Education)