Quality Facilitator

Description

Job Summary: Professional responsible for standardizing and enhancing institutional processes, ensuring service quality, safety, and regulatory compliance in the field of mental health. Key Highlights: 1. Focus on continuous improvement and excellence of institutional processes. 2. Work in a specialized mental health environment with humanized care. 3. Opportunity to ensure compliance with standards and accreditations. **About Viva Psiquiatria:** **Viva Psiquiatria** is a mental health specialty clinic offering **24-hour psychiatric care**, dedicated to delivering excellence in care, compassionate support, and patient safety. Our mission is to provide a comfortable, safe, and easily accessible environment, guaranteeing high-level psychiatric treatment with comprehensive patient care—from crisis management through recovery and discharge. Inpatient, day-hospital, and outpatient services are delivered by a specialized multidisciplinary team working collaboratively, continuously trained and updated, always focused on humanized, ethical, and effective care. **Job Mission:** Ensure standardization, continuous improvement, and excellence of institutional processes, promoting service quality, user safety, and compliance with regulatory standards and organizational guidelines. **Requirements:** * Bachelor’s degree completed or in progress in Administration, Production Engineering, Quality Management, or related fields. **We Expect From You:** * Knowledge of process mapping, modeling, and standardization; * Knowledge of Quality Management Systems (QMS) and continuous improvement; * Proficiency in non-conformance management, root cause analysis, and action plans; * Knowledge of risk management and supplier evaluation; * Knowledge of accreditation standards and processes, including the National Organization for Accreditation; * Experience conducting internal and external audits; * Knowledge of performance indicators (KPIs) and results analysis; * Knowledge of document control and management; * Proficiency in quality tools and continuous improvement methodologies; * Proficiency in Microsoft Office, with emphasis on data analysis and managerial reporting. **Responsibilities:** * Lead process mapping, modeling, and standardization, identifying opportunities for continuous improvement; * Develop, review, and maintain up-to-date procedures, policies, templates, and organizational workflows; * Support non-conformance management, performing root cause analysis, tracking action plans, and verifying effectiveness; * Support organizational risk management and supplier evaluations, contributing to analysis, registration, and monitoring of treatment plans; * Ensure process alignment with accreditation standards and requirements, including the National Organization for Accreditation; * Monitor performance indicators (KPIs), analyze results, and support implementation of improvement actions; * Control versioning, updates, and organization of documentation within the Quality Management System (QMS); * Conduct internal audits and support external audits, identifying deviations, organizing evidence, and improvement opportunities; * Collaborate with leadership to develop teams and disseminate best practices in processes and quality; * Monitor mystery shopper evaluations and satisfaction surveys, supporting related interventions and improvements in customer experience; * Prepare managerial reports and present indicators and results to leadership; * Support standardization of quality processes interfacing with other company departments; * Perform other related activities within the Quality area, as required by the organization.