**Description:** We are looking for a **CS - Cold Chain (Health and Vaccines)** professional to work in the pharmaceutical sector, focusing on ensuring excellence in customer relationships and promoting compliance with regulatory standards. The ideal candidate will have experience in environments such as laboratories, pharmaceutical industries, or pharmacies, with strong analytical skills and the ability to handle technical and regulatory demands. **Main responsibilities:** * Lead the customer journey and success within the pharmaceutical segment, promoting a positive experience aligned with the sector's regulatory requirements; * Actively participate in customer and process validation, with a focus on compliance and quality; * Prepare technical and operational reports containing data related to performance, compliance, and success indicators; * Support regulatory processes and interactions with agencies such as ANVISA, ensuring alignment with industry requirements; * Perform account management, focusing on conflict resolution, maintaining customer satisfaction, and building long-term relationships. **Requirements**: * Bachelor’s degree in exact sciences (Chemical Engineering, Biomedical Engineering, Pharmacy, Chemistry, Biomedicine, or related fields); * Minimum of 3 years of experience in thermal qualification (DQ, IQ, OQ, PQ, and thermal mapping); * Proficiency in computerized system validation (including regulatory requirements such as 21 CFR Part 11); * Familiarity with relevant ISO standards: ISO 9001, ISO 13485, ISO 17025; knowledge of GDP/GSP, cold rooms, and regulated transport; * Practical knowledge of pharmaceutical regulations (ANVISA RDC 430/2020, RDC 304/2019, WHO TRS 961 Annex 9, USP); * Advanced technical English for reading and report writing; * Strong communication, organization, and problem-solving focus; * Previous experience in Customer Success or technical support in the healthcare/pharmaceutical sector is desirable.