**HERE YOUR CAREER STARTS BIG.** **COME BE A SENIOR RELATIONSHIP ANALYST \- DATA FOCUS AT YDUQS.** We have an ambitious project that requires a team willing to think originally, disruptively, and with the goal of solving today's major challenges in education: access, technology, customization, and our students' success. We are a company full of energy, born big and already achieving extraordinary results. Come join this team! **COME TRANSFORM LIVES. INCLUDING YOUR OWN.** **Responsibilities and duties** **Your main challenges as a SENIOR RELATIONSHIP ANALYST \- DATA FOCUS** **are:** * Monitor student satisfaction across all journeys; * Analyze and review CX research (e.g., NPS and CSAT), identifying improvement opportunities and developing corrective action plans; * Identify opportunities to improve report generation and create new metrics; * Perform data analysis to generate insights enabling identification of root causes of student dissatisfaction; * Develop action plans to improve NPS and CSAT, participating in Squads responsible for improvement proposals; * Closely monitor process improvement and NPS projects, acting as PMO; * Prepare reports and executive presentations for Student Experience forums. **Requirements and qualifications** **We are looking for a professional with:** * Bachelor's degree in Industrial Engineering, Business Administration, Statistics or related fields; * Knowledge in data analysis and statistical samples; * Proficiency in Power Query, Power BI and dashboard development; * Experience creating presentations in PowerPoint; * Advanced Excel skills; * Desirable experience in customer experience; * Desirable knowledge of agile project management methodologies; * Desirable knowledge in AI for agent creation; * Desirable familiarity with Office 365 tools (Power Automate, Power Apps and SharePoint). **Additional information** Workplace: Barra da Tijuca \- RJ (Città Office Mall) Working hours: 40 hours per week, Monday to Friday, from 9am to 6pm, with flexibility option from 8am to 5pm. **At YDUQS you will find:** * **Scholarships** up to 100% for employees, legal dependents and associates (parents and siblings), allowing up to three simultaneous scholarships; * **Medical insurance** with full subsidy for the employee and partial for family members, with employee responsible for co-payment; * **Dental insurance** optional, to care for your oral health; * **Meal allowance or food allowance**, with choice option to suit your needs; * **Wellhub** **or Totalpass** for flexible gym options; * **Wellness and benefits club** with dedicated program and exclusive advantages; * **Flexible dress code** to promote our diversity; * **Life insurance;** * **Partnership with SESC;** * **Corporate University** on our exclusive portal, Educare; * **Growth opportunities**, currently over 60% of vacancies are filled through internal selection processes. Hybrid work model for all corporate offices of the company. Flexible working hours: we have a Flexible Hours policy for corporate administrative employees, with schedule options within the bands defined by the company, including for remote work. Extended remote work (home office) for new mothers returning from maternity leave for up to 3 months, depending on the role. We believe in the excellence of our teaching and therefore value graduates from our institutions in our selection processes. Commitment to inclusion: all our positions are also open to people with disabilities, reinforcing how much we value diversity. **DIVERSITY: YDUQS values diversity and the additional information provided in the diversity fields is very important to us, so we kindly ask you to complete it.** Have you ever thought about **transforming society** through **education**? Then come to Yduqs! Yduqs is a group providing education and technology services, aiming to promote a **quantum leap in quality** for higher education in Brazil. We offer quality education to people from all social classes, across the entire country, throughout their adult lives. With approximately 1.4 million students, we are one of the largest higher education groups in Brazil. With nearly 16,000 employees, we are one of the best companies to work for in the country, according to the EXAME Award for People Management 2024\. We are ambassadors of Educa2030, a movement of the UN Global Compact in Brazil, and the only higher education organization worldwide with an "AA" ESG rating, granted by MSCI in October 2023\. This proves our commitment to higher education in the country and that we are generating value for all stakeholders in our business. **MISSION** Educate to transform. **VISION** Transform Brazilian education through intensive use of technology to support the development of youth and adults from all social classes, from Oiapoque to Chuí, with sustainable practices for all our audiences. **VALUES** **Student focus** We all work for the student; we are passionate about educating. **Ownership and results mindset** We act like owners, delivering team results. **Quality** We offer a unique educational experience for everyone, using technology intensively. **People** We are proud to work here and believe in meritocracy. **Innovation and simplicity** We are attracted to the new, and also to simple solutions. **Diversity and ethics** We do the right thing, value differences and diversity. **OUR EDUCATIONAL INSTITUTIONS** Ibmec \- IDOMED \- Estácio \- Damásio Educacional \- Hardwork Medicina\- Qconcursos \- Wyden: UniToledo, UniFacid, UniFanor, UniFBV, UniRuy, Faculdade Martha Falcão, UniFavip, UniMetrocamp, Facimp, Faci and Newton Paiva. **We are transforming education through Technology** For us, education and technology are the formula for inclusion. Leveraging the best each of our institutions has to offer, we are creating, like no other organization has achieved, an education system combining quality, scale, broad access, specialization, and integration between in-person and digital learning. **The best digital ecosystem in the industry** * \+ 30 solutions scaling AI across the business * 80% of innovation and technology professionals are internal * 150 partnerships with startups and innovation solutions * Extensive knowledge about student behavior **WHAT YOU WILL FIND HERE?** We count on professionals who value innovation in a diverse environment, with simplicity and ethics. Our initiatives always place **the student at the center of decision-making**, as we consider their success our own. With strong **adoption of digital culture**, we operate through the development of methodologies and content reflecting the challenges and needs of our time. We have a group of **highly senior and competent leadership**, securely guiding our organizational strategy. We are committed to contributing to reducing the strategic challenge of Diversity \& Inclusion in the country, implementing a **structured program and consistently placing this topic on the agenda with senior leadership.** We are passionate about **employee engagement** and have implemented a structured eNPS program, with 5 squads running in parallel focused on continuous improvement in employee experience. Within 3 months of launch, we have already implemented 14 improvements focused on career opportunities and digital infrastructure. Have you ever thought about **transforming society** through **education**? Then come to Yduqs!