Technical Support Associate I - Field

Description

Job Summary: We are seeking a Technology-enthusiast Technical Support professional to serve as the primary technical reference in Duque de Caxias, with autonomy to propose improvements and ensure an impeccable user experience. Key Highlights: 1. Serving as the primary technical reference in a growing operation 2. Autonomy to propose improvements and implement best practices 3. Focus on ensuring an impeccable user experience Are you passionate about technology, enjoy solving complex problems, and want to be the primary technical reference for a growing operation? Then this opportunity is for you! We are looking for a Technical Support professional to work onsite in Duque de Caxias, serving as the Technology team's focal point. Here, you will have autonomy to propose improvements, implement best practices, and ensure an impeccable experience for our users. **Responsibilities and Duties** * Provide support to employees, ensuring all work equipment is fully functional and properly configured. * Manage service tickets and support queues, meeting agreed-upon performance indicators. * Support other IT areas during crises, projects, changes, and technology environment testing. * Manage equipment inventory, ensuring accurate tracking and maintenance of each device. * Create, update, and execute SOPs (Standard Operating Procedures) for task execution and knowledge standardization. * Software installation and hardware maintenance **Requirements and Qualifications** * Education: Bachelor’s degree completed or in progress in Information Technology, Engineering, Information Systems, or related fields. * Specific knowledge (tools, languages, certifications): * Knowledge of operating system installation and configuration. * Advanced Windows 10 knowledge. Ability to perform data migration, user backups, administrative tools, and registry operations. * Basic Active Directory knowledge — adding and removing devices from the domain. Basic knowledge of configuring Exchange Server and BES accounts. * Basic networking knowledge (static/dynamic IP configuration, basic commands such as ipconfig /release /renew). * Microsoft Office Suite (especially Outlook — profile creation and Exchange account maintenance; Excel — basic formula knowledge). * Experience in laboratory environments, performing hardware analysis, testing, and diagnostics. * Handle incidents and service requests, monitor SLAs, and support end users. * Resilience, focus, commitment, organization, strong communication skills, and punctuality. Minimum Education Level: Bachelor’s Degree