The Support Consultant is responsible for providing customer service, resolving technical issues, guiding customers on the use of products and services, ensuring customer satisfaction and retention. This professional proactively identifies potential failures and seeks efficient solutions, contributing to the continuous improvement of support processes. * Provide customer support via phone, e-mail, or chat, identifying their needs and delivering appropriate technical assistance. * Diagnose and resolve technical issues related to the company's products and services. * Guide customers on the correct use of products, features, and possible solutions for common questions. * Record and document all support interactions, maintaining an accurate history of customer communications. * Participate in training sessions to stay updated on company products and processes. **Required:** Bachelor's degree (completed or in progress) in Technology; * Minimum of 3 years of experience as a Technical or Support Analyst; * Experience providing user support, including remote and in-person support for notebooks, desktops, and smartphones; * Knowledge of current collaborative work technologies and cloud computing; * Strong verbal and written communication skills. **Basic Skills:** * Customer service and preventive maintenance routines; * Hardware assembly and maintenance; * Installation, configuration, and support for operating systems and office automation suites; * Configuration of local networks, Wi-Fi, and internet; ? Salary: R$ 2,607.38 ?️ Meal Allowance: R$ 35.00 per working day ?️ Food Allowance: R$ 191.53 per month. ? Transportation Allowance ? Health Plan (co-payment – Amil Next, for employees and dependents). ? Dental Plan (no co-payment). ?️ Group Life Insurance :) Sesc Membership. ? Schedule: Monday to Friday, from 09:00 AM to 06:00 PM.